>> randy is. >> reporter: okay. why did they need help getting the mail? they didn't want to come out? >> they're not going to come out. you guys can stay here until it freezes over, they're not going to come out. he did tell me to tell you guys that when he gets to where he canal, right now he can't talk, guys. he can't get out three words without crying. >> broken down, crying, ted, i can only imagine that the media presence out of loughner's home waiting for one of them to come out, either randy or amy. any indication we could be hearing from them even if it's through a statement? remind me the next time we're going to be seeing jared loughner in court. >> reporter: we'll see loughner in court at the end of the month in phoenix. that's where the proceeding, the next proceeding will take place. it will have a different judge. all the judges in arizona have been recused. it will be a judge the united states will bring in from another satate. that will be at the end of the month. as to when the parents will talk, who knows.