cnn's karl penhaul has been at the san jose mine for much of that time talking to friends and family. >> translator: a friend phoned and said the mine has just collapsed and the miners are trapped inside. i said, what? that can't be true. and i began crying. i was crying and i couldn't talk. i was just crying and crying. i said, my claudio can't leave me like this. claudio has to be alive. >> translator: i was stunned by the news, but i didn't cry, i'm not the kind to cry. my wife began to cry and i tried to calm her down. i said, take it easy, we don't know anything for sure just yet. >> translator: i felt rage and pain and frustration.