physical process of producing all of the e-mails that a court ordered for production when my boss came into my office and asked me what i was doing. i said, i'm preparing the production of e-mails to pennie green, and he said i can't do that. and he stopped me. i said, why not? he said, haven't you heard of the golden rule? i said, no, what is it? don't screw your client. i said, how am i screwing my client? and he said, well, you're not screwing the client, but you have to protect the client at all costs. i said, even if that means committing criminal acts or violating the law? and he said, yes. >> reporter: now, toyota denies all of this. toyota said, quote, they're confident that we've acted appropriately with respect to all product liability litigation. they are also saying that mr.