an ambulance is totally unacceptable. >> so, michael, have they been talked to? did you have a chance to talk to them? why didn't they just get out of the truck, out of the ambulance, go to him and carry him over that bridge? >> i haven't been able to talk to them at this point. they have been talked to by others, ems chief. we're reviewing all the 911 calls, all the radio transmissions and all the phone calls associated with this incident. it's taken us time because as you said this incident was over 30 hours and there's many things that we have to look at. once a thorough investigation is done, action will be taken. >> so are there two separate investigations here? first of all, why so many calls to 911. why couldn't he have just made one call and there be, you know, paramedics dispatched to him immediately. is that one investigation and then is the other one why when finally they did get there they didn't get out of the truck to help him? >> there's two investigations. one obviously we're looking at