serious will have to happen before improvements are finally made. i know there has been cases of eye blindness and severe tissue loss and damage and necrosis, and that hasn't made the image industry realise that they need serious regulation. unfortunately, i think it will be something like a fatality for this, you know, for the government to recognise what a serious problem this is. botched cosmetic procedures can cause physical and mental scars. anyone considering work is encouraged to ensure they check the qualifications of their practitioner, or how long the practitioner has trained for. anna collinson, bbc news. we can speak now to a contributer to the documentary, victoria lee, who last year had an unregulated botox procedure. so much forjoining us today. tell us what happened with your procedure? i us what happened with your