because of the marking, people down the end of the process will force teachers and schools to do it first. how on earth can young people have the confidence in the system when the first minister's words don't match reality? to minister. —— first minister. what douglas ross is trying to suggest happens is simply not the case. we've already set out that the words this year based on teachers' judgements. teachers arrive at those judgements by looking at the attainment, the work that the pupils have done, there are no past results or algorithms that dictate what an individual learner's grade will be. this sqa crisis has all the hallmarks of last year's crisis — the use of historical data and moderation, a non—appeals process and a government refusing to listen and engage. young people across scotland have had the hardest year of their lives. you've had a year to develop a system that worked but there are nowjust days to improve the flawed process. we will look at all of this. hard lessons have been