The spokesman listed various inaccuracies they identified in the report, including a photo of a fallen roof that was under repair by the maintenance team during COVID shutdown when the photo was taken.
They also said there were no pool safety issues and the island had all the required certifications and approvals needed for the pool.
The island said it also paid staff in compliance with Queensland Award Rates and employee conditions.
"Any challenges to our service standards are being continually monitored and addressed by training and recruitment programs that we have in place," the spokesman said.
"Certain videos and images have been taken of locations of the island inaccessible to guests and/or the subject of construction works, remedial works and/or clean-up operations."