BBC News
By Carys Betteley
image copyrightEmma Trainor
image captionKen Lovell spent time in hospital during the pandemic and the BSL service helped his family to find out what was happening
There are calls for funding to continue for a service helping people who are deaf or have hearing loss to access healthcare during the pandemic.
A cut in face-to-face appointments, and mask-wearing, meant accessing healthcare has been a challenge.
The 24-hour BSL Health Access service allowed people to speak in their preferred language to medical professionals via an interpreter on a video relay.
But NHS funding has not been renewed.