Since the pandemic started, people have been driving less, accidents are down and auto insurers are making more money — a lot more.
Now a consumer group is calling out insurers to give more money back to consumers and reduce rates.
"Insurance companies are taking advantage. They are getting a massive windfall from the COVID-19 pandemic," said Michael DeLong of the Consumer Federation of America.
When the pandemic took hold in the spring, many insurers began giving refunds, dividends, discounts and credits. By November, insurers returned an estimated $14 billion to policyholders, according to estimates compiled by the Insurance Information Institute, an industry group.