election offices are targeted with suspicious letters. more than a dozen have been sent across the country. one confirmed to be laced with fentanyl. the latest on the federal investigation and whether officials believe these letters are connected just ahead. also, wherever you go, it seems that screen is flipped around, and you're faced with pressing math questions. has tipping gone too far? new polling ahead. we're following these major developing stories and many more all coming in right here to "cnn news central." israel's war on hamas intensifying on the streets of gaza. before we show you some new footage, we want to warn you some of these images are disturbing. this new video shows people trapped under rubble. buildings collapsed by israeli barrages on thursday, victims being pulled out of the rubble in a desperate search for survivors. today gunfire sent palestinian civilians near one hospital in northern gaza scrambling for safety. it comes amid reports that israeli air strikes have damaged several hospitals. the head of al nassar hospital says israeli tanks have surrounded his facilities. keep in mind, the idf has maintained it exclusively targets areas with ties to hamas, and that any civilian losses are unintended. according to the palestinian ministry of health, which draws its figures from the hamas-controlled territory, 11,000 palestinians have died since october 7th. meantime, thousands more fled gaza -- fled south toward -- fled south in gaza today. as israeli forces opened a six-hour evacuation corridor. there are growing international demands to further address the dire humanitarian crisis. all of this is unfolding. speak after meetings in india, the secretary of state antony blinken gave one of his most direct condemnations yet of the mounting death toll. watch this. >> much more needs to be done to protect civilians and to make sure that humanitarian assistance reaches them. far too many palestinians have been killed. far too many have suffered these past weeks. >> cnn's nic robertson is live in sderot, israel. the damage to these hospitals is concerning. what can you tell us about the circumstances surrounding these attacks? >> reporter: yeah, the international committee for the red cross says that the state of the hospitals and health care system in gaza now has reached a point of no return. the figures that are being released by the hamas-controlled ministry of information say, for example, 198 health care workers have been killed. and while israel is surrounding it appears several hospitals in gaza at the moment because it believes they're connected to hamas operations, they say that under some of those hospitals there are bunker and tunnel networks belonging to hamas. health officials at those hospitals deny any knowledge of those systems, saying they don't exist. the health care system in gaza, when you look at the humanitarian situation, does seem to be by the statistics that are given by, again, the hamas-led health authority there, dire. 21 of 35 hospitals are now out of service. 51 of 72 health care clinics are now out of service. so the humanitarian situation while the corridor has been open and perhaps open for its longest period today and many thousands of people were seen fleeing the north of gaza to the south of gaza to clear the area in the north that the edf calls a battlefield zone, the toll that it's taking on the infrastructure and the ability of people in gaza to be able to treat themselves is escalating. it mounts day by day by day. the idf say they have now targeted 15,000 different terror sites. they've rounded up so far 6,000 different weapons. they've discovered hamas weapons-making facilities inside domestic homes right next to the bedrooms of children. there are tunnel networks that have been demolished and destroyed indeed. tonight as i stand here, i can still hear the detonations and explosions continuing to come from gaza as they have done throughout the day. so the military operation continues. the humanitarian operation continues. the dire medical situation like so much else in gaza seems to be getting worse. >> nic robertson live from sderot. thank you so much. at the same time cnn is learning that american diplomats are warning the biden administration of growing fury in the arab world against the u.s. for its strong support of israel's deadly military campaign in gaza. we have cnn's natasha bertrand here with more. cnn has obtained this diplomatic cable that spells out the concern. what does it say? >> reporter: this cable was obtained by our colleague priscilla alvarez, written by the second highest official in the embassy in oman. what it does is -- it's essentially a warning based on conversations that they're having with people in the region about how the arab world is looking at the u.s.' ongoing support for israel amid this massive bombardment of gaza. what it says is that -- it warns the white house, the fbi, and the cia that the u.s. is losing u.s.-arab publics for a generation, it says, and says that u.s. support for israel is being seen as, quote, material and moral culpability in what they consider to be possible war crimes. now this is a message that has been communicated directly to the secretary of state, to the u.s. administration by the u.s.' arab partners including jordan, egypt, all people that -- all countries that the secretary of state met with in the last few weeks to try to discuss the path forward here. and what those arab countries are asking for is a cease-fire. they say they want to see the fighting stopped completely. they want to see palestinian civilians be able to get out of gaza. of course, the u.s. has stopped short of that. they are not supporting a cease-fire at this point. instead what they're saying is they support these temporary pauses, and they are pushing for a three-day pause. president biden said he wants it to be even longer than that. right now that seeps to be the contours of the deal that is taking shape in order to allow not only civilians to get out but also hostages. but look, this is -- this is really what the administration is grappling with. they are having to toe this delicate line between supporting israel and its right to defend itself against the hamas attack, but also calibrating that in a way that expressions that they do -- expresses the that they do not support the way israel is carrying out the campaign. >> the civilian deaths, they may say they're unintentional but they're astronomical as we look at them. thank you so much. boris? let's dig deeper on all of this now. joining us is cnn national security analyst and former deputy director of national intelligence, beth sanner. also, a former spokesperson for the u.s. mission to the united nations. she's also the former director for syria and lebanon on the national security council. ladies, thank you both for sharing part of your afternoon with us. hagar, to you, the secretary of state one month ago said that u.s. support for israel is ironclad. that to me seems different than what we heard today when he said, quote, too many palestinians have died. do you think it's fair to say that the scenes coming out of gaza have forced the u.s. to shift its tone? >> well, not entirely because israel has been a non-nato ally since 1987. so that support is ironclad for many reasons. it's a relationship that is both give and take. we both mutually benefit from that relationship. that doesn't mean as you have with any kind of ally, by the way, we have many allies all over the world where we've had to have difficult conversations or press on certain issues or use the leverage that we have and with israel, for example, obviously u.s. leverage does weigh heavily. it doesn't always work, but it does weigh heavily. and so that doesn't mean that we're not able to use that leverage because either there's a national security objective that we want to achieve, or in this case in particular, believe that a high civilian death toll undermines israel's broader cause of a more secure israel. and that is the u.s. view. so i wouldn't view it as fraying at the relationship or anything like that. a shift in public messaging or -- and private messaging is to be expected even when it's an ally. >> beth, he also said much more needs to be done to protect civilians. this is one day after the white house announced that israel had formalized plans for these hours' long pauses in fighting. but the u.n. human rights chief expressed doubt as to how effective these safe zones are. are they effective? what more do you think should be d done? >> i think that there's a gap between our rhetoric and what people are seeing on the ground. and that's not necessarily our fault. i mean, there's only so much we can do in terms of trying to persuade and pressure israel on these matters. but you know, i think that that's the problem is that, you know, the arab populations do see us as not actually delivering on our promises. i would say that one thing that we could absolutely do is maybe turn our eyes and be more direct about what is happening in the west bank. we have to look ahead. what is happening in the west bank with the extremist settlers that are being supported by the idf in many, many instances, were a blind eye in other cases, but palestinians are being pushed out of their homes. if we really actually want to support a two-state solution, we have to insist that this stop. so there are things that are happening that we could actually make a difference on in gaza and in the west bank. we have to do a better job. >> the question of the extremist settlers is something the secretary of state said he would bring up multiple times with prime minister netanyahu. beth, staying with something that you mentioned about perception across the region and the arab world, your reaction to this cable, this diplomatic cable that effectively says the u.s. is losing a generation diplomatically. >> well, yes and no. i feel that in some ways we've already lost the youth generation in the arab countries. i mean, very reputable polls or barometer shows 15%, 1-5 percent of palestinians view the united states favorably, and that is because over the past five or six years in particular we haven't been able to make progress on a two-state solution. part of that is because the israelis don't want to make progress on that. at least the governments in charge. but you know, across the arab world, fewer than majorities support the united nations. and when you look at the -- the united states. and when you look at the youth, one poll that says over 50% of arab youth see the united states as an enemy. that poll was taken a year ago. so we have a problem here. we talk about -- we heard president biden talk about the united states being the light on the hill, the beacon of hope. but we have to recognize that part of that is mythology. and we have to work harder as a country if we really want to be that. >> hagar, simultaneously, you have u.s. forces in the region, they've been targeted at least four times since u.s. air strikes in syria on wednesday. how long do you think these attacks can continue against the u.s. before the u.s. military finds itself more involved in this war, worsening the situation that beth described? >> sure. i have a saying that when the storms gather in the middle east it storms everywhere. that's usually because when you have instability in one certain region, especially if the u.s. is involved in some way, you're going to have other nefarious actors, iran-backed groups, terrorist groups try to take advantage of that situation and pursue whatever kind of goals or attacks they want -- they're going to try. in this case you've got, like you said, attacks against u.s. bases in the region. and i expect that to continue. and it's something that the u.s. expected, as well. it's something that while i'm not trying to diminish at all the threat, it is unfortunately something that the u.s. government is used to and generally prepared for. now that could escalate further which is why the u.s.-based military assets, additional military assets, these aircraft carrier groups in the mediterranean, in the red sea, and in the buffalo, and they have already -- the gulf, and nay have already been useful in intercepting actual rockets, you've had rockets they intercepted from iran-backed houthi militants against israel, and you also have their ability to kind of use -- to be used as a deterrent and to prevent things from escalating further. at the end of the day based on how iran is behaving, and their rhetoric where they have threatened to act when israel invaded gaza, while they've already invaded gaza, and hezbollah's rhetoric, from what it appears it appears also that, number one, iran doesn't want a full-scale war. they would prefer their proxies handle it for them. not all the proxies are involved. the houthis are, hamas is, perhaps some cells in the west bank. but hezbollah doesn't actually seem that interested in an -- in a full-scale war. and i think that that will be a continuing theme for the next few months or as violence continues in gaza where you're going to have these actors take advantage in these limited strikes and clashes, but that i don't expect it to unravel into something more major. >> to your point about hezbollah not wanting a full-scale war, we have seen more cross-border skirmishes between hezbollah and idf troops around israel's border with lebanon. and beth, i'm wondering if you think hezbollah is hesitant to go further partly because of what they've seen in gaza, or do you think they would be emboldened, perhaps, to take a more aggressive approach if israel then reduces some of its -- if it slows its attacks in gaza. >> i think that hezbollah right now, nazralah made a clear speech that he doesn't want this full-scale war, right. but he has to show his -- basically his base and the whole arab community that hezbollah, which is seen as the anchor of the access of resistance, that that's what they are. so they have to have these cross-border firings and, you know, continue this pressure on israel in order to show that they're doing that. whether they want to take advantage of that down the road, i agree completely that -- i don't think they do right now, i think the question really depends on, you know, what happens on the ground in gaza, does it -- is it going to get worse. if it gets -- if the israelis tune it back, yeah, i think eventually it will slow down. but if it ratchets it up, hezbollah will probably have to do more. and the real danger there is just whether thins get out of control. not that they intend to do something perhaps, but whether it gets out of control. at some point, you know, maybe rationality goes by the suiways, as well. i agree at this point it's not at the front burner. >> hagar, last question to you. is there a sense that the u.s. may soon have to expand its presence in the region? has the presence there been effective so far, some 60 u.s. service members have already been injured. >> yes. the one thing that i don't expect the u.s. to do is to limit its presence or back down in any way or remove troops because it would send the wrong message. it would send this message that this type of behavior, violence, terrorist attacks, militant attacks against bases and so on, that it would work. that it would push u.s. out of the region. that is exactly what iran and these iran-backed militants want. so that's the last thing i expect them to do on that part. whether they increase, i could see additional military assets in the waters, right, in the mediterranean sea, in the red sea, and in the gulf for sure. that is -- that's not new for the u.s. any time there have been tensions that increase in the region, whether they've been in the gulf or lebanon, so on, you often see carrier strike groups go to the area to try and send this message to show support for whomever it might be, in this case obviously israel, and for our own bases. and to send a strong message of deterrence. you've heard that over and over again from president biden, from secretary of defense austin, where they said if you even think about doing something, don't. i would take that as a very credible threat coming from the united states. it would take a lot for the u.s. to get involved in an actual war, by the way, even though israel is a non-nato ally, it doesn't necessarily mean that the u.s. would send troops into a war. i don't see that scenario playing out anyway. >> thank you both so much for the time. >> thank you. >> of course. still to come on "cnn news central," donald trump is infamous for giving his rivals unflattering nicknames. now president biden is trying one out on him. we'll explain. plus, from west virginia to the white house? democratic senator joe manchin says he is not running for re-election, so does that mean he's running for an even higher office? and later, a long journey home. how the three giant jet black pandas are doing after their fly from here in d.c. all the way to china. we'll be right back. vice president kamala harris making it official today -- filing paperwork to put joe biden on the 2024 presidential ballot in south carolina. that state will lead off the democratic primary, and it's part of the reason that joe biden won the nomination in 2020. it comes as the president takes a victory lap over elections this week and as he takes a job at the presumptive republican nominee donald trump. biden saying at a fundraiser, quote, we haven't stopped winning, and he hasn't stopped losing. the truth is the guy can't get tired of losing. biden also downplayed the cnn and "new york times" polls that show him trailing trump in a hypothetical rematch. let's discuss with jeff zeleny. what else did he have to say about the polls? >> it feels like general election time. we're not there yet. what president biden is clearly trying to do is show a little muscle and a little aggression here, going directly after the former president who's his likely opponent, but we don't know that yet. the republican primary hasn't started. he drilled down into these tuesday night election defeats in virginia. in a -- kentucky obviously and in ohio. he was talking about the jobs record under the former president, as well. he kind of coined a bit of a new nickname. he called him donald hoover trump, referring to president hoover who was presiding in office during the great depression, never mind the pandemic, i'm not sure that is going to stick. it reality is this is what president biden is trying to do. he's trying to remind people there's a choice, he won't be running alone. they're trying to make this a referendum, not a choice between -- between him and trump, not a referendum on his presidency. the bottom line this all this is the white house is on its heels a little bit after all these bad poll numbers. they're just trying to muscle up a little bit. but the -- in south carolina today, that's really what they would like to remember. those were some heady days when he won the primary there after some rough weeks. so when you talk to biden advisers they say don't count him out. there's a long time between now and november. they're trying to say this isn't a referendum on biden, it's a choice between biden and trump should it get there. >> the biden administration campaign didn't look great after -- >> fourth and fifth place. >> hoover trump. i'm not sure that's going to stick. >> a vacuum cleaner? no, the president, great depression. >> not the most effective insult for a guy trying to seem younger than he is. thank you so much. it has been less than 24 hours since democratic senator joe manchin said he is not seeking re-election. but inquiring minds want to know will he run perhaps for something else. his plans to travel the nation and mobilize the middle, that sound like a campaign strategy. let's ask someone who knows a thing or two about the mountain state and its politics. hoppy kerch val is the longtime host of metro news talk line on west virginia radio. thank you so much for being with us, hoppy. and i also want to mention that manchin actually canceled a scheduled radio interview with you this morning. have you had a chance to talk to him? >> i did. i talked to him this morning for a little while. and i don't read anything more into the cancelation. he was at an event in atlanta. i think the event was going to run long, so i don't think there's anything nefarious about that. i hope to get him on the show next week. >> what did you talk about? can you share that? >> yeah. i just wanted to pick his brain a little bit. and what is interesting maybe about politicians is the kinds of things he told me is what he said in his statement, is that, looks i've known manchin since he was in the west virginia legislature, since he was governor, senator. he's the same guy. he's always wanted to tackle problems by finding common ground, getting people together around a literal or figurative table and hammering things out. he's never been terribly political one way or another. then he got to washington, and he's really been turned off by the extreme politics that exist in washington. and so i think he's really over that and been over that for a long time. and now he's kind of on this quest to see if there is another way, to see if there is a great middle way out there. >> so i wonder what you think, because in his announcement video he talks about -- he said public service has and continues to drive me every day, that's the vow that i made to my father over 40 years ago, and i intend to keep that vow until my dying day. until his dying day, what does that mean, do you think, besides traveling the country and mobilizing a middle ground as he said he would? >> well, it means that manchin is always going to be around. his attention span is kind of like this -- you know. he's not going to just go quietly into the night if he doesn't run for president. he'll do something. i think he's going to be energized by this new quest. i think he's going to travel the country, i think he's going to see if there is this middle out let it, and if it can be mobilized and monetized. if it can, i think he would consider a run for -- as an independent or third party for president. i can tell you this, that one thing he does not want to be and that is the guy who gets donald trump elected. so at some point in this running to see if he's going to run, at some point there will be an evaluation to see if it's a legitimate chance for him or is it just a spoiler role where donald trump gets elected. he does not want to do that. >> he said he doesn't want to be a spoiler. let's look at the political landscape in waste virginia. i know you are -- in west virginia. i know you are familiar with this. manchin won his last re-election in 2018 by just 20,000 votes. it was quite close. and that race was sandwiched between trump winning all 55 counties of west virginia in 2016 and 2020, and by a huge margin, 40 points both times. he barely won in his state, joe manchin. you know, it's a bit of a bad word he's, for many democrats across the country. how does he look at these numbers and say, yeah, maybe i will run for president? >> well, first of all you know your west virginia politics pretty well. he did win in 2018 by only three points. so -- and now he would have probably been matched up against jim justice, the current republican governor, who's likely going to win the republican nomination. but you know, if you're asking what is he looking for out there, i mean, i just -- look, manchin is -- he really believes when he says that he thinks a lot of people in the country think like he does, i got to tell you, on the talk show today, and we get critics for manchin calling in because this is a trump state, a lot of people were calling in to my show saying, yeah, there should be another way. the partisanship is terrible, and manchin might be a good guy to sort of appeal to this middle and not be far left or far right. so you know, there might be something out there for him. there might be -- there might be something that he can tap into in the next couple of months. i think it's going to be a fascinating story as he travels the country to try to find out. >> i mean, it wasn't that long ago that i was covering congress. you know, a decade or so ago, there were all these blue dog democrats in congress. they're so endangered now. joe manchin, that brand of democrat, rural, more conservative, do you think that there is an appetite for that? do you think it's just kind of unanswered because of the way gerrymandering is? what do you think? >> i think there is. and i know that it doesn't seem like there is because just the way the politics are, as you said, the gerrymandering, nobody is threatened in these congressional districts. i hear from people all the time that are frustrated, and they want to see -- they'd like to see things accomplished. we talk about the border or the economy or, you know, a million other things, that would be happy to try to get things accomplished. here's an interesting story -- is that joe manchin was instrumental in getting the inflation reduction bill passed. he included -- his office essentially wrote a lot of the energy parts in there. and that included billions of dollars for green energy projects. a lot of those are going to benefit west virginia. but in west virginia, he got heavily criticized for that, why? because it was seen as cow towing to joe biden in a state that is deeply red. it's tough, it's tough out there now because it is the far left and far right that is driving the narrative. but i still hear from people who are in this middle, i don't know how big it is, who say, look, we just want to get things done. we're not as interested in the partisan politics. and again, that brings me back to manchin. if there is a person that can tap into that middle, if it exists, it is a joe manchin or a -- a larry hogan or people like that. so let's watch and see what happens because manchin is now running to see if he's going to be running. how about that? >> that's why it's so seismic that he said he's not running for re-election. it's great to have you and your insights. thank you so much for joining us from west virginia. >> my pleasure. thank you very much. suspicious letters ending up at election offices in states across the country. at least one letter was containing -- did contain fentanyl. we'll have the latest on the investigation ahead. you're probably not easily persuaded to switch mobile providers for your business. but what if we told you it's possible that comcast business mobile can save you up to 75% a year on your wireless bill versus the big three carriers? have we piqued your interest? you can get two unlimited lines for just $30 each a month. there are no term contracts or line activation fees. and you can bring your own device. oh, and all on the most reliable 5g mobile network nationwide. wireless that works for you. it's not just possible. federal investigators are trying to hunt down whoever sent suspicious letters to election offices in several states. one national says their letter contained fentanyl, and it's suspected to be in some of the others. georgia's secretary of state brad raffensperger told cnn that another suspicious letter was discovered to be making its way through the postal system. >> official has some capabilities i guess that they don't talk about much, but somehow they have a tracking and based on what they saw at another location they identified there was another letter that was obviously postmarked for georgia. >> let's bring in josh campbell. what is the latest in this investigation? >> reporter: this hour, authorities have not yet publicly identified a suspect. we know this large law enforcement is under way after these letters were received in several states including here in california, georgia, nevada, oregon, texas, and washington state. most of them appearing to target election officials. as you mentioned, at least one according to state officials testing positive for fentanyl. we did get a statement from the federal bureau of investigation. i'll read part of that. they say the fbi along with our law enforcement partners responded to multiple incidents involving suspicious letters sent to ballot-counting centers and is reminding everyone to exercise care in handling mail, especially from unrecognized senders. if you see something suspicious, please contact law enforcement immediately. so law enforcement certainly taking this very seriously. it is important to note just for perspective, i was speaking with a medical professional who specializes in 15 to 20 overdoses. -- fentanyl overdoses. we're not talking about anthrax which is highly lethal in small quantities. unless you ingest fentanyl it's not likely to lead to death, in some casual inhalation. that's important to note to tamp down any hysteria. never nevertheless, if you are an election worker, are you in fear with letters targeting your workplace which is why i expect we will see very serious charges if and when this person is taken into custody for interstate threats sent through the mail, but also targeting the u.s. electoral process. >> josh, you've worked cases like this before. what's the process like to track a suspicious, dangerous piece of mail in the system? >> reporter: you know, the public often credits the fbi with solving these big cases. the fact of the matter is they take -- involve multiple agencies including the u.s. postal inspection service. i worked with them in my cases and was shocked by the sophistication, the ability to track a piece of mail through the system, down to the box that that letter was sent in. and they can look at batches to identify if there are other letters that are similar. a lot of really sophisticated work going on behind the scenes now. >> yeah, look forward to seeing some results in this investigation. hopefully they get down to the bottom of it. josh campbell, thank you so much for the reporting. next, president biden will mark veterans day with new actions to protect former service members. we have the details in just moments. tomorrow the nation honors veterans day and the country's service men and women. president biden marking the occasion today by announcing an expansion of va health care and protections for veterans against scams and against fraud. cnn senior white house correspondent m.j. lee is here to detail the specific changes coming because this is actually a population that is targeted so often. i think a lot of people don't realize that. tell us what's coming. >> reporter: yeah. no public events for president biden today, but tomorrow he is expected to spend some time at arlington national cemetery to mark veterans day, but in the meantime, as you said, the white house is announcing a series of measures and programs that are aimed at giving veterans access to expanded health care and to try to protect them from scams and frauds. a couple of noteworthy items from this announcement that came out from the white house, world war ii veterans would be eligible for zero-cost health care. that includes under the department of veterans affairs access to nursing home care. there is also the va now covering health care costs related to parkinson's disease. the eligibility timeline for veterans exposed to toxic burn pits would be pulled up, and there's a new commission that is being created to help veterans dealing with fraud and scams, all of this, as you said, is a part of sort of the ongoing efforts that we have seen from the administration to make sure that veterans can get better care and better access to health care. you'll recall what a big deal it was for this white house when -- for this president to sign into law the bipartisan burn pits veterans victims bill. this was something that was, as you know, particularly personally sensitive for the president because he has said that he believes his latest son beau biden had gotten brain cancer because of his exposure to burn pits in iraq. >> yeah. va claims up almost 40% this last fiscal year. it's just a huge record that we're seeing. something to think about this veterans day weekend. thank you so much for that report from the white house. and ahead, you know tipping, it is a touchy subject these days. should you tip your barista? what about your taxi driver? how much do you tip? we've got some new polling on this tipping dilemma ahead. it's the question you ask seemingly every time you buy anything nowadays -- to tip or not to tip? >> that's right. a new poll shows 72% of u.s. adults say they're actually expected to tip in more places than they were just five years ago. and they're confused about this. many don't know when or how much they should be tipping. >> it's being handled sometimes in awkward ways, being honest. here to break it down for us is cnn consumer reporter nathaniel meyerson. >> hey, boris. we've been waiting for some tipping data, and we finally have it. so about 34% of people say that tipping is easy. 75% say that the tipping is hard. people really do not like these touchscreens that businesses are putting in front of them when we're paying with credit cards, they've replaced the old tip jars. 40% of people are opposed to businesses doing this. and then just 24% are in favor. the rest don't have an opinion which is surprising because it feels like everybody has a strong opinion about this. >> okay. so they don't love that, they don't love the little screen that gets turned around. we found from vanessa yurkavich people don't know if you tipped or not. somie ing -- interesting. what do people say the standard tip is at a restaurant? >> reporter: this is the age-old question, how much to tip at a sit-down restaurant. and most americans are tipping 15% or less. 57% say 15% or less, about 20% of people are tipping 20% or more. and it breaks down by age. younger folks tend to tip a little bit more than older people. >> wow. >> that is kind of surprising. feels low. >> that's very low. >> yeah. >> now i have to make up for that -- the 15% and 12%-ers. >> how often do people tip for other services? >> reporter: strong majorities of people are tipping when they get a haircut, for food delivery, when they get a taxi or an uber. lot more people are being asked to tip when they get coffee, but just about 25% of people are tipping when they get coffee. and also people are being asked to tip now when they get fast food, go to chipotle, sweet green, just 12% of people are tipping there. >> that is really interesting. okay. with us now to bring into there conversation is the ceo of her money media and the author of "how to money," katherine tuggle with us. thank you so much for being with us. you know, i find that at restaurants when you get the receipt at the end they have that suggested tip based on like -- 18%. now i realize why they put that. there's a lot of people putting 12 or 15 here. i might go more, like higher than the pert sentage amount they're suggesting. when there's this suggested 18% or 20% tip on coffee, that might be a buck. it feels a little weird. why is that? >> look, i bought a bottle of water the other day, and i got asked to tip. this was a bottle of water that i walked and retrieved out of the case myself and brought up to the register. so there are certain situations that i think nobody is tipping. but we have that digital pressure right in front of us. it's a paralyzing feeling when we get to the counter, we're presented with options for immediate digital tipping, where tipping's just in your face. and as soon as you're offered that option to tip on the mon monitor, there is a worry that the person across from you will immediately know if you've tipped. frankly, it's made everything super awkward. >> yeah. i feel that awkwardness at times, even when i'm trying to be generous. >> that's right. >> i want to get to the poll that nathaniel was talking about. it found most people say the main factor when considering tipping is service. would you say that the people's standards are higher when it comes to service? >> i think it depend on the service, right. i think maybe if you're talking about a barista and there's a 10% option, i think that, you know, if that person has smiled at us and welcomed us, then maybe we're going to go for that 10%. when you start talking about bigger tips, about 20% or 30% tips or a nanny who, you know, the typical tip for a nanny is a week's salary or a doorman, the typical tip for doorman is $200, i think that good service does come into play when we are talking about really a substantive investment of someone's annual tipping budget. >> how do you think the pandemic affected people's tipping behavior and womindset? >> i think it's twofold really. first of all, we have inflation which has made everything more expensive for the consumer. so we don't always have it in our budget to tip all the time. but we shouldn't feel bad about that. the other thing is that we're living with the knowledge that the people and the service industry are struggling, too. so this is what has made it so tricky. and then i think for a bit there right after the pandemic, we were all so excited to be out of the house, so excited to be shopping again and doing things again, that maybe we were tipping more. so you know, i think this year with the holiday season i think we might see people tipping less overall just because what we're hearing is that budgets are really, really tight for everybody. >> that's interesting. all right. some bad news quite frankly for folks out there in service industries. thank you for being with us. we do appreciate it. >> thank you. stayay with cnn.n. we'll bebe right bacack.