channels to save goal. but maybe different methods. >> as you mentioned, we are not for profit organizations, so we work on behalf of families at their request at no cost to them. we raise our fans it's worth and it's true that there is friction by default between us and the government within the families and the government and that is mainly because this is not a simple issue. the government itself, when they're dealing with russia, let's say there's a whole slew of interests, complex interests between the two countries which makes the conversations even to try to insulate each of the prisoners very difficult. when we step in on behalf of the families, we have no authority when it comes to policy. we have not 31 comes to ukraine. we can talk about it, but we're able to insulate the issue and therefore, have a pathway or theory of return to get somebody home. and then we need to try and push our own government we're accepted as a non government official. oh, what does it like? you're sitting across from some of america's worst enemies. what is it like when you're actually in the room with the russians, with the north koreans, with