Lemonis . And help the team fix their dysfunction. Jennifer its grand chaos going on down there. Lemonis . This caterer will be cooked. Tad maybe im not getting treated right lemonis how . Because im asking you and challenging you . Tad [bleep] you. Lemonis my name is marcus lemonis. And i risk my own money to save struggling businesses. Were not going to wake up every morning wondering if we have a job. Were gonna wake up every morning wondering how many jobs we have to do. Its not always pretty. Everythings gonna change. Everything. But i do it to save jobs, and i do it to make money. This. Lets go to work. Is the profit. Tad Chicken Salad one. We got to make that today, right . Lemonis in 1997, with only 3,000 to his name, tad devlin started honest foods. Tad got water on for pasta. Lemonis . A small catering business serving the chicagoland area. Tad a package of mushroom and a broccoli. This is gonna be for soundstage. Lemonis although tad had zero formal training, his excellent food and Attentive Service soon put him on the map. Tad its smelling great in here lemonis over time, the company grew to 12 employees. Tad whoo, hot lemonis . And every year brought more business than the last, until now. Tad holy crap. And then were left with nothing. Lemonis a sharp drop in bookings this year has tad in a panic. Tad andy lemonis . And his team unsure of their future. Tad ah. I think you need to reach out to the other customer and see if if that is for sure or not. Lemonis because of my fastgrowing food company, i wanted to expand into the world of catering, and honest foods has one of the best reputations here in my hometown of chicago. If i can get them back on the path to growth, i honestly think the sky is the limit. Tad okay, we have 30 minutes. Jennifer yeah, were crunched. Tad its tight in here. Is this all we have to work with . Jennifer this is it. Lemonis the best way to see if a Service Business knows what its doing is to see it live in action. So im stopping by a realestate firm thats hired honest foods to cater their lunch. Lemonis hi. How are you . Toni hi lemonis im marcus. Toni toni. Nice to meet you. Lemonis nice to meet you. Jennifer im jennifer. Lemonis jennifer, nice to meet you. Jennifer nice to meet you. Welcome. Tad tad. Nice to meet you. Lemonis tad, nice to meet you. Tad were getting ready for lunch. Lemonis is Corporate Events primarily what you do . Tad most of our work is Film Production about 80 . Lemonis oh, really . cause i dont normally think chicago Film Production. When tad walks me through how he allocates his business revenue, with 80 of it being concentrated to one industry, what happens if that industry goes away . What does he do . Well, im just gonna take a step back and kind of watch the process. Tad okay, well get all set up. You park the van. Well start getting this thing all set up. Need a spoon for that. Vince what about these coffee pots . Tad get them in the conference room. Fire hazard. How much time do we have . Woman 2 12 minutes. Lemonis have you ever visualized trying to herd cats . Thats what i feel like im watching. Tad i mean, this is ridiculous. Lemonis everybodys running around like a chicken with their head cut off. Just looks like mass chaos. What time is this event supposed to start, at noon . Woman 2 mmhmm. Tad hi, there. Crowd hi. Tad welcome. Are you guys hungry . Crowd yes. Tad we have a grilled chicken, Monterey Jack cheese and avocado relish. We have herb grilled salmon. We have a penne pasta with pesto, brown and wild rice. Dont forget to save room for dessert. Woman 2 i saw the chocolate cake over there. Lemonis thank you, buddy. Tad youre welcome. Lemonis the food, by the way, is spectacular. Tad thank you. Lemonis its really good. Tad thank you. Lemonis how many years have you been cooking . Tad 20. Lemonis and what prompted you to start it . Tad i ended up catering my sisters wedding cause she was broke and asked me for a favor. My dad thought the food was fantastic. Said, you should start your own Catering Company. He gave me 1,000. Lemonis 1,000 . Okay. Tad 1,000. My grandmother gave me 1,000. And i had 1,000. Lemonis and how much total business will you do . Tad last year, we did 1. 3 million. Lemonis okay. What do you think of your presentation . Tad the presentation . Id give us a b a b to a bplus. Lemonis okay. Does it bother you that its not dark, and its offcenter and. Tad yes. In our kitchen. Lemonis so, when you look at this aisle right here, food, beautiful. Then, when you get down here, it looks a little. Tad that needs improvement. Lemonis look, there are three ways to differentiate yourself in a business like this food, service, and presentation. And on that last one, id say these guys would get an f. The drablooking tables, the faded ink on their cards, its just not good. How you doing . Vince good. Lemonis im marcus. Vince youre marcus . How you doing . Lemonis i am. Vince im vince. Lemonis what do you do here . Vince whatever tad needs. Lemonis like, you take people out or. Vince if we have to, yeah, well take somebody out. Nah, im kidding. But, like, yeah. Lemonis hows tad to work with . Vince hes tough. I mean, he likes things done a certain way. He gets crabby and stuff like that. Lemonis do you get crabby or no . Vince are you kidding me . In this business, you hate people at the end of the day. Lemonis you do. Vince its part of the business. Lemonis hows the food . Woman 3 its really good. Man 1 oh, its really good. Lemonis flavorful . . Woman 3 mmhmm. Woman 4 chicken with the pasta is really good. Lemonis pasta is good . Woman 4 yeah. Lemonis food was amazing. Tad thank you. Lemonis okay . Ill see you back at the office. Tad okay, thank you. Lemonis this is it . Tad this is our place. So, thats our hot side. And this is basically our cold side. This is my station here, where i work the ovens. Some days, we do about 500 meals out here a day. Lemonis you do . Who runs the kitchen . Tad i do. Lemonis and who runs the business . Tad i do. This is the office. This is jen. Jennifer hi now im doing my real job. Lemonis so what happens in here . Accounting . Jennifer everything. So. Lemonis who does the billing to the customers . Jennifer i do. Lemonis and so who does the books at the end of the month . Jennifer tad does. Lemonis and who does the Bank Reconciliations . Tad i do. Lemonis and who makes who cuts the payable checks to the vendors . Tad i do. Lemonis and who negotiates the terms . Tad i do. Lemonis and who cooks the food . Tad i do. Lemonis okay. Every question i ask tad is, i do, i do, i do it, i do it. What happens if he gets sick for a day . Does the business just shut down . Is this considered quiet . Tad were so seasonal. That might be one of our tricky parts. Lemonis are you in season now, or not in season . Tad not in season. Lemonis should you normally be . Tad we should be busy now. Lemonis its nice outside. Tad yeah. Lemonis things should be. Tad i dont know whats happening. Were not ill be honest with you. Were not were not hitting our numbers. Lemonis is your business down yearoveryear right now . Tad oh, yeah. Lemonis how much . Tad we are down, id say, at least 30 . Lemonis tad says he doesnt know why his numbers are down. But, honestly, i think i have a pretty good idea. His Customer Base isnt diverse enough. If you primarily go after film jobs and hollywood decides to take a vacation, you have nothing to make up the shortage. Thats what happens when you put all your eggs in one basket. Tad this is roni. This is where she does all of our pastries. Roni i do all the desserts. Lemonis let me let her and i just chat for a second. Tad yep. Absolutely. Lemonis why do you think tad called me . Roni i think we have plateaued here. Lemonis what is his strongest area . Roni organizational stuff, running the place. Lemonis whats his weakest . Roni i think the way he interacts with people. I think theres ways that you can make people really feel about that big and like they want to crawl in a hole and die. Its just he has too much on his plate. Lemonis you guys have an extra apron around here . You got the hardest job. The cryin onions. You want me to take over for ya . Tad you got to have everything the same size. Lemonis okay. Tad cooks evenly that way. Okay. So, marcus, can i can i give you a. Lemonis yeah. Lets do it. Tad all right. So, you just started cutting. Lemonis cant even cut [bleep] onions by myself. You got to come in and tell me what to do. Hey, dude, uh, other people know how to cut onions other than you. Tad go all the way to the center. Lemonis back off. Get away from here. We got it. Tad all right. Jennifer tad . Tad yeah . Jennifer lauren just called. She needs her order bumped up by 30 minutes. Tad you got to be kidding me. Jennifer no. Tad all right. Tell her what you need to tell her. Well just do what we can do to get it taken care of. Jennifer all right. Tad mikey, throw this downstairs, all right . Its garbage. Guys, we got to start hurrying up on this, okay . Chicken quarters next. I got the meatballs in there. Pasta come on, boil mike, you got to work faster, all right . You got to get this stuff going. Roni tad, can i use your oven . Tad use the bottom one, all right . Just leave the top one open. Ill get it figured out. Roni thank you for assistance in this matter. Lemonis its almost like a switch just got flipped. Calm, normal, and then explosive. Tad come on timer goes off, meatballs. All right . Man 2 gotcha. Tad dont mess it up. Lemonis its actually kind of fascinating. While tads going crazy and screaming and acting like a tyrant. Tad stuffs got to get hot. Lemonis . People arent really reacting. Its almost like theyre used to it. Its a pretty unhealthy dynamic. Jen, do you spend most of your time in the office . Jennifer yes. Lemonis how long have you been here . Jennifer just under 2 years, but ive been a friend of tads for 20 years. Lemonis wow. Jennifer yeah, dear friends. Lemonis you like it here . Jennifer i do. Lemonis what concerns you about the place . Jennifer its chaos. Its grand chaos going on down there. Lemonis and who really creates the bulk of the chaos here . Jennifer tad. Lemonis okay. Jennifer yeah. Hes a little famous for his temper. Lemonis a boss should be telling people its gonna be okay, not pouring gas on the fire. Jennifer right. Lemonis you have a food truck . Tad yeah. Lemonis this is your only food truck . Tad this is our only food truck. This goes out for a lot of film stuff. So its our kitchen on wheels. So its different than your normal food trucks. Lemonis so, tad, for me, the big thing is people. Right . Tad mmhmm. Lemonis you know that about me. Tad yes. Lemonis and so i have to be honest with you. Ive noticed the way you approach your employees. You have a yelling at them and youre very aggressive with them. Whats what causes you to be that way . Tad i want to make sure that they dont get me in a bad situation. I never want to not be able to support my kids, my family. I had a health problem, years ago. I had a blood clot. Next thing i know, im in a hospital for weeks. I had four surgeries on my leg. I almost lost my business. I almost was never able to walk again. Lemonis that must have been hard. Tad hardest thing ive ever done. Hardest thing ive ever done. And the fact that ive worked all the years to try to keep a business afloat, i get so scared that if something is not just right, that im gonna lose it. Lemonis and i get that. But theres a balance between fighting to provide and take care of your family and alienating your employees. Okay . So why dont we sit down and dig into the numbers. Tad all right. Lemonis in 2015, 1,312,000 in revenue. Total expenses are 905,000. The cost of goods, 302,000. So, for the business to make 100,000 on 1. 3 million, its almost an 8 net. If you can get an 8 return on capital in a business today, youre doing something pretty good. Tad thank you. Lemonis its not bad. Tad thank you. Lemonis cash in the bank . Tad 10,000. Lemonis okay. Youre tight. Tad yeah. Its been rough, these last four months. Lemonis youre down almost 30 in revenue this year. Tad yeah. Lemonis from my perspective, you have two issues here a high concentration of business in one category, and you have capacity and opportunity in the kitchen. If you could understand where the pressure is in the business, you would say, okay, typically, it happens from this time to this time. How do you then find out what type of business could fill these other hours . And you have to go find that business. Thats a way to all of a sudden take the same amount of labor and the same amount of rent and the same amount of lights and have more revenue attached to it. Its what i call capacity. If the business can operate for 15 hours a day, 6 days a week, theres 90 hours of capacity. And and its really cranking how many hours really cranking . Tad id say, you know, between that 4 00 a. M. Till right around 2 00. Lemonis if the place has 90 hours of capacity, and 60 hours of utilization. Tad we need to crank up 30 hours. Lemonis right now, honest foods is using about 60 hours of its capacity a week, or 3,120 hours per year. With annual revenue of around 1. 3 million, that works out to about 416 of revenue per hour. Take that number and apply it to the 30 hours a week that theyre not using, and you can see theyre leaving almost 13,000 a week on the table, or close to 650,000 over the course of an entire year. Bottom line they need more business. From a process standpoint, what you need help in is how to be a better manager. I feel like i could say with confidence that the product is better than other catering things that ive had. I think, from a people standpoint, we saw people working really hard here. Id like to make an offer. Tad okay. Lemonis id like to offer 300,000 for 33 of the business. 300,000 would go into the account. And it would make sure that all the bills are paid off. Were investing and diversifying the business. Tad um, the one thing im unwilling to give up is control. I want to have quality control. Lemonis coming up. Tad whos in charge of these events . Its me. And we have to make it happen. Roni seriously, i dont mean to be rude, but you can take that and shove it up your [bleep] ass. Every day, on every street, in every town, across america. Small businesses show their love to you. With some friendly advice, a genuine smile and a warm welcome they make your town. Well, your town. Thats why American Express is proud to be the Founding Partner of Small Business saturday. A day where you get to return that love, because shopping small makes a big difference. So, on november 25th get up, get out, and shop small. Packing to the last minute. Guys, i have a couple of things to wash we got this. Even on quick cycle, tide pods cleans great 6x the cleaning power, even in the quick cycle its got to be tide whfight back fastts, with tums smoothies. It starts dissolving the instant it touches your tongue. And neutralizes stomach acid at the source. Tum tum tum tum smoothies only from tums tad uh, the one thing im unwilling to give up is control. I want to have quality control. I still need to be involved with the food and the development of it. Lemonis id like to be involved in Something Like this but only if were changing the game. Are you open to change . Tad ii need to, marcus, or im not gonna be here. Lemonis what does that mean . Your business is gonna go under . Tad i worry about it, yeah. Lemonis 300,000 for 33 of the business, but im 100 in charge. We have a deal . Tad we have a deal. Thank you, marcus. Lemonis you got it. All right . Thank you, buddy. Tad all right. Lemonis i wanted to get everybody together for just a few minutes so that you know from this point forward exactly whats happening. Last night, tad and i made a deal for me to invest 300,000 into the business so that theres sufficient working capital. And for that 300,000, ill own a third of the business. Theres no question that the actual food product is spectacular. But were gonna make the visual presentation of what we do more exciting. Tomorrow theres a big event at libertyville chevrolet. I want to challenge you to be more creative and to bring the event to life. And were gonna learn how to talk to people in a respectful manner. Vince respectful. Perfect. Lemonis were gonna find new ways to create Business Inside of the chicagoland area. Ready to go to work . Jennifer yeah lemonis all right. Lets go to work. Lets you and i talk upstairs,alone. Tad all right. Lemonis thanks, guys. Lemonis what id like to do is have you think about potentially getting in the foodtruck business. Tad food trucks . Lemonis i want to try to come up with a more predictive revenue model. Tad we do catering. Lemonis but you have all the dry goods, all the machinery, all the storage, all the folks for prep. You have all the assets that are needed. So what i want to do is i want to go downtown where all the food trucks line up, and lets look at it. Tad okay. Jennifer im excited. Theres so much to choose from. Lemonis this is a nice truck. Tad da pizza dude. I like it. Lemonis this is a nice truck. Is it new . How expensive was it . Oh, yeah. Do how much a day, on average . 3,500 . Frankie yeah. Lemonis so, youll do about 600 grand this year . 500,000 . Thank you, brother. Congratulations. Good luck to you. Roni thank you. Your pizza is delicious. Frankie thank you, lemonis mediterranean express. How you doing, brother . Mohamed [ speaks indistinctly ] lemonis nice to see you. Mohamed youre lebanese, i hear. Lemonis yeah, man. Mohamed im lebanese, as well. Lemonis yeah, thats why i came to the mediterranean truck. How much was it to do the whole thing . So, he invested 58,000 bucks. And youll do. On a 58,000 investment . Mohamed you got to know what youre doing to get to get stuff like that. Lemonis he knows what hes doing. Mohamed well, then, yeah, yeah, yeah. Lemonis i think. [ laughter ] for every truck that we invest 50,000, im looking to do 300,000 in revenue, minimum, per truck per year. Tad okay. Lemonis im looking to start out with two trucks. If we assume that each of them will do 300,000 in sales per year, at a 70 gross margin, then were looking at 600,000 in additional revenue and 420,000 in gross profit. Take out the operating expenses around 10,000 per month, per truck, or 240,000 per year and well end up netting 180,000. Thats almost double what tad did last year. And remember, thats just from two trucks. So, we want to think of concepts. Tad fair enough. Thank you. Lemonis good seeing you. Roni thank you. Lemonis good seeing you. Jennifer thanks so much. Tad thank you, marcus. Lemonis look, ive told the team that they need to to upgrade their game when it comes to presentation the tables, the signage. And tomorrows going to be our first test. What is tomorrows event . Tad barbecue at a chevy dealership. Lemonis so i brought everyone to an autoparts store simply to get inspiration and some props. Tad im just thinking of something for the front. Lemonis see, like, look. Tad yes, yes, yes, yes. I love it. For the signs, lets get a few of these. Man 5 yup. Tad im gonna get like four of these, because weve got a few salads. Man 5 real quick, so how many of these do you want . Tad maybe six. Man 5 yeah. Lemonis for me, catering is nothing more than putting on a show. Its theater. And the more memorable we are, the more business were going to attract. Tad okay. Lemonis all right. Tad lets head back to the shop. Tad okay, bye. Lemonis all right, guys. Yeah, lets go. Tad i think we got some good stuff. Tad mikey, give us as much slack as we can get. Well, you need to either move it aside or you need to have space for people to walk through. Man 5 right. Tad i need you to work on that make sure just work on that. Lemonis its almost time for our event at libertyville chevrolet. Tad good morning, marcus. How are you . Lemonis while im anxious to see what our presentation and our food look like, i also want to see if tad can act like a leader. Tad no. Im thinking here, do this. Mike, you dont know how to do that. No, the i said all the onions are in what . Lemonis no such luck. Hey, tad, let me give me a hand over here, and let them do their job, please. Help me get all this set up. Let them do their thing. Tad okay. Lemonis they got 30 minutes to be ready. Tad just cant leave anybody alone. He tells them to do one thing, and then tells them to do something totally different. Tad roni, youre just working on dessert . Roni is that okay . Tad no. Lemonis and then he gives them a completely different direction. Tad roni. Roni lets not talk to roni right now, for real. Lemonis and theyre pissed. Tad im in charge right now of this event. Im trying to learn respect. And i want everyone else down the path to learn respect, all right . Roni im im aggravated. Tad iii know you are. Roni like, super [bleep] aggravated. Tad whos in charge of these events . Its me. And we have to make it happen. Roni this isnt how we operate. I look some kind of [bleep] who doesnt know what the [bleep] im doing. Tad youre pissed off, and its throwing me against a wall. Roni seriously, i dont mean to be rude, but you can take that and shove it up your ass. Lemonis coming up, were in the foodtruck business. What do you think . Vince there could be a little bit of a mutiny going on within honest foods. 40 million americans are waking up to a gillette shave. And at our factory in boston, 1,200 workers are starting their day building on over a hundred years of heritage, craftsmanship and innovation. Today were bringing you americas number one shave at lower prices every day. Putting money back in the pockets of millions of americans. As one of those workers, im proud to bring you gillette quality for less, because nobody can beat the men and women of gillette. Gillette the best a man can get. It can be sculpted, bringing to life beautiful detail. Or painted in luxurious strokes. And in rare cases. Both. Nice man cave nacho . [ train whistle blows ] what . stop it mmhmm. Weve been saving a lot of money ever since we switched to progressive. This bar is legit. And now we get an even bigger discount from bundling home and auto. I can get used to this. It might take a minute. Swing and a miss slam dunk touchdown together sports touchdown roni tad, this isnt how we operate. Tad youre pissed off, and its throwing me against a wall. Roni seriously, i dont mean to be rude, but you can take that and shove it up your ass. Lemonis you all right . Roni im aggravated. Its chaos. It it feels very chaotic. Thats why i walked away. And i said, i dont want to talk right now. Lemonis didnt feel like it was organized today. Roni not at all. Lemonis i dont think tads a bad guy. Hes just a nervous and panicky guy. He worries that people arent doing their jobs. Then he interferes. And then he wonders why people cant do their job. I think what id like to do right now is have you let the employees do their job and let them learn how to Work Together. Tad okay. Lemonis let them learn how to solve problems on their own. Tad okay. Lemonis its either gonna happen or its not. Tad ricky, i want you to be in charge of the food. I want roni to be in charge of her dessert. Jim and andy, i need you guys to Work Together to make sure the customers are taken care of. Lemonis dont be shy. Come on in, its open. Come on and eat. The one thing i will say is that the team did a nice job weaving the car theme right into the middle of the presentation. This thing could have turned out like a really boring buffet in the middle of a parking lot. But instead, it looks like a good event. Tom it seems like the caterer is personalizing the event. Hes, you know, aiming towards the people that are here. Lemonis and once tad backed off and let them do their jobs, roni, vince, and the rest of the crew were like a welloiled machine. Lemonis looks nice. Take tad out of the equation, everything sort of calms down. Roni always. Man 7 amen. Lemonis thats how you run a business. Thank you for everything today. Kevin youre very welcome. Thanks for coming out. Lemonis appreciate that, and i hope we did a good job. Kevin you did a wonderful job. This is terrific. Lemonis id like to get everybody together that was at the car dealership. Tad yeah. Lemonis that would be great. Tad yeah, we can do that. Lemonis im back at honest foods. And i wanted to find out what the team thought about the event. And i wanted to know what they thought what went right, and more importantly, what went wrong. The execution and the food and the presentation, i thought were great. Jennifer the client loved it. I got great feedback. I got some great connections. We have a 200person Event Next Week that came out of that. So, from the clients perspective. Lemonis so, we gave a good impression . Jennifer we knocked it out of the park for them. Lemonis how did you think the event went . Tad overall, i think it went well. Vince i mean, it was a cluster mess in the beginning. Jennifer terrible. That was a bad day. Roni my issue is just that i felt like i was set up for failure. Jennifer his managerial style could use some work. He has a bad habit. Theres so much criticism and no praise. Roni when youve been beaten down for, like, multiple years, then, seriously, i think everything gets affected selfesteem, integrity, motivation, everything. Tad because i feel like all i hear is, tad is mean to me. Tad talks down to me. I dont feel like i can say anything anymore to anybody. Lemonis what . Tad i feel like im just ii need to just do this. Lemonis why . Lemonis are they telling you to shut up . Tad because i dont want to Say Something thats gonna be offensive. Lemonis there there were issues in the morning, though. Jennifer yeah. Lemonis they were doing something, you were looking over their shoulder. They put the table somewhere, you didnt like where the Dessert Table was. Lemonis thats a small example of not delegating and not allowing people to do their thing. If we could just work on the way you deliver the message, you could be unstoppable. Tad well, im gonna take that lemonis is that true . Vince yeah, its damn straight. Jennifer its really true. Vince its the truth. Jennifer because i think that we would then feel more committed and inspired. Lemonis then well do that. Tad all right. Vince absolutely. Man thank you. Lemonis with the event at libertyville chevrolet, the team showed me they understand the importance of presentation. So im gonna reward them with an entirely different job. And its on a whole nother level. So, i brought you here because this year is camping world and good sams 50th anniversary. Honest foods is gonna do an event here for 1,000 people. Tad awesome. Lemonis and so youre coming into my house, the most important business that i have. And so i dont want to put any pressure on you. But if you f this up, itll be a huge problem for me because its gonna make me look bad with these people. Okay . You guys want to look around the store, see if you come up with some ideas . Jennifer yes. Happy camper those are adorable. 10by10 popup tents. Tad yep. Jennifer were thinking about lanterns, too. We are gonna have maybe a few tables. Roni i might need this. Jennifer you will. Tad then you got to build a fire, right . Jennifer that should be in your belt loop just in case. Lemonis so, this is the invitation thats going out. Catering hosted by honest foods. Tad oh, thats great. Jennifer thats adorable. Lemonis let us know if you dont think it was good. [ laughter ] its been a couple of weeks since ive seen the team. And ive tasked tad with finding a new food truck. Hello . A brandnew revenue stream that i think is gonna determine the future success of honest foods. Ive tasked him with finding it, buying it, inspecting it and getting it functioning. Tad marcus . Lemonis yeah . Tad its tad. Lemonis oh, hey, buddy. Tad where you at . Lemonis im at the front of the store. Tad well, this is perfect timing. I want to show you something. Lemonis the electric Burger Company is no longer in business. Tad i made it. Lemonis this thing is awesome. Tad oh, my gosh have i had a trip and a journey. Lemonis where did you come from . Tad minneapolis. And i drove it back all through the night. I just got here. Lemonis this is nice. Tad its a nice truck. I really like it. Lemonis what did you pay for it . Tad 50,000. Lemonis this is awesome. Love it. Want to bring the rest of the group out to see it . Tad yeah, yeah. Lemonis oh, yeah. Were in the foodtruck business. What do you think . Everybodys kind of, like, bummed out or something. Vince there could be a little bit of a mutiny going on within honest foods. Just being honest. Lemonis coming up. Tad give me a [bleep] break on this [bleep] damn truck, okay . Lemonis why . Tad cause i drove all [bleep] night mayim not getting treated right lemonis how . Because im asking you and challenging you . Tad [bleep] you. honking beeping were on to you, diabetes. 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Buying a home. And not being in debt for it for the rest of our lives. But were only as strong as our community. Who inspires and pushes us to go further than we could ever go alone. Sofi. Get there sooner. And i am a senior Public Safety my namspecialist for pg e. My job is to help educate our First Responders on how to deal with natural gas and electric emergencies. Everyday when we go to work we want everyone to work safely and come home safely. I live right here in auburn, i absolutely love this community. Once i moved here i didnt want to live anywhere else. I love that people in this community are willing to come together to make a difference for other peoples lives. Together, were building a better california. Lemonis everybodys kind of, like, bummed out or something. Vince there could be a little bit of a mutiny going on within honest foods. Just being honest. Lemonis guys, i want to maybe go inside and go over some ideas that you have. Are people unhappy . Because you said mutiny, and mutiny to me is, like, people are unhappy and they want to leave. They are dissatisfied. Roni right. Lemonis is there a possibility that people want to leave . Roni yes. Man 5 yes. Roni there hasnt been many discussions or anything about what is actually happening. I didnt know they bought a food truck. Lemonis you didnt know they bought a food truck . Roni no, i just found out right this second. Lemonis so, you decided to not tell people that we bought a food truck. I wanted people to know because i wanted people to be excited. Tad as an owner, sometimes you get tunnel vision. Sad i thought we was gonna go more towards movies. You know, like, a movie production. Were really good in that field. Lemonis so im not abandoning the current line of business. Ricky to produce more product to go out the door, we need more people here. Where we gonna put these people . Lemonis gonna have to work in shifts. Ricky okay. Roni i feel like the reality is the money that im making and the responsibilities that i have it doesnt work for me. Lemonis is everybody here paid by the hour . Ricky yes. Lemonis when revenue goes down, do peoples hours get cut . Tad yes. Roni we leave earlier and definitely have, like, another day off. Lemonis well, when you saw the food truck, how many of you thought to yourself, how could we afford to buy a food truck, and we cant afford to give everybody raises . Raise your hand if you thought that. Roni i think we all thought that. Lemonis raise your hand. Sad everybody raise your hand. Lemonis so, no Group Discussions are happening. And thats creating a lot of tension. Jennifer thats why maybe everybody didnt whoohoo when we saw the truck. Lemonis yeah. Look, i dont think tad kept the food trucks from his team on purpose. I dont believe he operates with malice. Hes just so hung up with whats going on inside of his own head and so anxious that he just didnt think about anybody else. Its the same exact problem that causes him to panic and look over the shoulders. The purpose of the food trucks was to take away some of the unpredictability. If the entertainment business happens to be taking a twoweek hiatus in chicago, i dont want to stand around wondering how were gonna get our bills paid. And the goal would be, we know that a percentage of the revenue that comes from the food trucks is going to go into an employee kitty. I want to make some damn money. And i want you guys to make some money. If the food truck doesnt work, we dont get a bonus. If the food truck goes out and sells a bunch of stuff, everybody gets an extra check on top of their wage. Were going to get the pay right for everybody on a perhour basis. Jennifer sweet. Okay. Roni pinkiepromise me . Lemonis yes, but then you got to stop bitching. [ laughter ] roni deal. Lemonis and so what you have to do as the leader of the business is take responsibility, going forward, and actually communicate with the team. Now that mutiny is off the table, its time to get back to business. So i brought tad to panos foods, the largest food distributor in chicago. Currently, tad uses several different vendors. But by consolidating all of his purchasing into one vendor, were gonna save a ton of money. What would you say that youll save buying here on a consolidated basis with one supplier, versus the way you buy today . Tad i would hope it would be at least 2 to 3 . Adam i would hope, anywhere between 8 to 10 . Lemonis its always good to save money, but making money is more important. We need that second food truck. Tad tads found one in l. A. That seems perfect. Rachel threecompartment sink and then the water heater and all that is down under here. Tad you know its its awesome. Lemonis i really feel like were on the road to success. Rachel thank you, guys. Lemonis lets see if we can find the trucks. Now that we have both food trucks, ive asked the Maintenance Team at camping world to prep them for artwork. And tad and i are stopping by to check on their progress. Whats happening . Man 7 not much, sir. How bout you . Lemonis how does this one look . Man 7 its a little rough. Lemonis how much work you think theres gonna be . A lot . Man 7 theres gonna be quite a bit, sir. Were looking at oil cooler lines. Dirk okay. Man 7 engine serpentine belt is cracked real bad. Dirk okay. Man 7 okay. Right rear caliper, right rear brake hose. Both outer tie rods have play in them. The steering dampener is weak. Dirk okay. Man 7 okay . Dirk quite a bit. What do you think its gonna cost . Mark conservative, im gonna say youre probably 4,500. Lemonis did you take it to a Service Center before you gave him the money . Tad no. Lemonis and so we paid how much for this truck . Tad 50,000. Lemonis it doesnt look good. Mark no. So thats gonna need a complete scrape and reseal. Another 800 to 1,000. Lemonis did you look on the roof, or no . Tad no. No ladder. Lemonis no estimate, no research, and now were gonna spend another who knows what. Im not happy about this. Why does that happen . Why, in one sense, are you in the weeds, in everybodys business, in everybodys questioning everything theyre doing, but on Something Like this, you gloss over the detail . How does that happen . Tad i happen to love this [bleep] truck. And im asking for help in areas. And i dont feel like im getting it. Lemonis what help would you like . You want me to make sure that theres a place for you to get an inspection before you buy it . Tad yeah lemonis i did i did tad you know what, give me a [bleep] break on this [bleep] damn truck lemonis why . Tad cause i drove all [bleep] night mayim not getting treated right. Lemonis how . Because im asking you and challenging you . Tad yeah. Lemonis you dont like it when people challenge you . Tad i dont i dont like it. [bleep] you. Lemonis if your business is in trouble and you need my help, log on to. Tried to deepfat about fry their turkey. Ple 15 succeeded in setting their houses on fire. At christmas, there was a lot of driving over the river and through the woods and a little bit of skidding on the ice and taking out grandmas garage door. So while youre celebrating, allstate will be standing by. Trouble never takes a holiday. Neither should your insurance. Thats allstates stand. Are you in good hands . I just saved thousands in less than a minute, i found out how much home i can afford. I like how you shop for loans the same way you shop for flights online. I didnt realize at lendingtree you can save money on almost any sort of loan. I consolidated my Credit Card Debt with a personal loan. I found a new credit card with 0 interest for 15 months. You just shop, compare, and save. And its all free. Go to lendingtree right now and start saving. I cant wait for her to have that College Experience that i had. The classes, the friends, the independence. And since we planned for it, that student debt is the one experience, im glad shell miss when you have the right financial advisor, life can be brilliant. Ameriprise you dont like it when people challenge you . Tad i dont i dont like it. [bleep] you. I need this [bleep]. Im so tired and spent. Lemonis i know youre tired. Its part of being a business owner, and you know that. Thats the choice you make when you own a business. And so you drove all night. Yeah. You made [bleep] arrangements. We have a 5,000 bill or more here, cause you didnt get it inspected. Okay. Youll learn from it. You think im picking on you. Im not. But i will tell you that now you know how your people feel. And they want to feel appreciated. And a pat on the back sometimes just isnt good enough. You know that. Tad i do. Lemonis if you really, genuinely dont change, everybody at some point will walk out. And youll lose your business, and ill lose my money, and theyll be gone. I know youre a good person. Im happy about these trucks. Im not happy that you [bleep] this one up. But im happy about them. Okay . Tad marcus, thank you. Tad i want to tell everyone how excited i am for a new honest foods. I want to apologize, and i want to take responsibility for things that ive done in the past. And i want you guys to help in making this company great. I just want to say thanks for being here. Jennifer yay i really appreciate you guys sticking close by. Jennifer whoohoo lemonis look, i really feel like tad is turning a corner. Since our last talk, hes communicating better, hes working well with others, and im very optimistic. Where are the concepts that i tasked you guys to come up with . And its not a moment too soon. He and the team need to Work Together to finalize the foodtruck concepts before the big event at camping world. Jennifer i was in maui this summer. One of my favorite things in the world is the shave ice. Tad an 80 margin. Lemonis next one . Tad the grilledcheese truck. Lemonis could be a huge moneymaker. And while im working with the artist to get the graphics ready to wrap the trucks, tad is working with the team to prepare the final menu. Tad i dont want it to just be my ideas. I want it to be your guys ideas. Ricky well do a grilledcheese dessert. Tad okay. Ricky nutella. Tad okay. Ricky banana. Tad oh, i like that. Ricky marshmallow. Tad is it getting gooey, ricky . Ricky oh, yeah. Tad thats a winner. Ricky four cheeses. Tad eight slices of cheese . I love it. Oh, man. Thats amazing. Great ideas, guys. I love it. Tad hi, marcus. How are you . Lemonis all right, buddy. You want to give me a quick tour of what everything is . Its camping world and good sams 50th birthday party, and im excited. So lets look at the presentation of the food. I brought the entire honest crew to make sure that we throw a party thats worthy of 50 great years. And theyre putting on the finishing touches before the guests show up. Oh, i like this, now. Tad so. Lemonis this is clever. Tad we had these built for us. So it gives us more of like a rustic or a forest setting. Lemonis that, i like. Oh, i like this. You turned a grill sideways. And you did the same here. Tad mmhmm. Lemonis . With serving dishes. Tad and these are all things that sell here at camping world. Lemonis yeah. Very smart. I like this a lot. You made these displays . Theyre fantastic. Roni thank you. Lemonis what im seeing has blown me away. Theyve taken presentation to the next level. Theres trees for the cupcakes. And theres grills for the salad bowls. Theyve looked at every single detail. Good. Tad yeah. Lemonis and as usual, the food was kickass. Those were sick. How does the truck work . Tad truck is awesome. Lemonis Grilled Cheese from . Tad the big cheese. Lemonis the big cheese. Tad all right. Lemonis youre the big cheese. The food trucks turned out great. And now with the ability to go mobile, honest foods should be busy all year long. This really came out cool. Tad it looks great, right . Lemonis i love this van. Tad yeah. Lemonis so, that is not a snow cone. Jim its not a snow cone. Its shave ice. Lemonis okay. Jim you eat it like a snow cone. Lemonis thats good. As honest foods continues to grow, keeping the lines of communication open will be more important than ever. When theyre out on the road or theyre at an event, or theres a problem, theres an emergency, i want them to have a solution that i know works. So were gonna put in this at t enhanced pushtotalk that allows you guys to communicate more efficently. And if you want to talk to one person, you can. If you want to talk to a group, you can, with one touch of a button. Jennifer is anybody back there that can bring us up one of those half pans of the Grilled Cheese . Ricky i just got done with a brandnew batch i can bring out. Jennifer awesome, thank you. Lemonis this type of communication helps us be more efficient and avoid mistakes. Why move this . Tad when we got here, it was overcast. And then, all of a sudden, the weather started changing and shifting on us. Uh. [ thunder crashing ] lemonis aw, [bleep]. Theres water on them. I feel like this wind is gonna if that thing blows over, holy christopher. [bleep] lemonis why dont we. [ thunder crashing ] holy night sleep in heavenly peace sleep in heavenly peace that adjusts on both sidesumber semito your ideal comfortly bed your sleep number setting. And snoring . Does your bed do that . Its the final days of our semiannual sale, where our c4 mattress with adjustable comfort on both sides is now only 1499. Save 300. Ends sunday. Visit sleepnumber. Com for a store near you. Lemonis why move this . Tad when we got here, it was overcast. And then, all of a sudden, the weather started changing and shifting on us. [ thunder crashing ] lemonis aw, [bleep]. Theres water on them. I feel like this wind is gonna if that thing blows over, holy christopher. Tad i got it. Lemonis why dont we. [ thunder crashing ] as much as i hate all this rain, im impressed with tad and the team. By the time the first lightning bolt struck, they had already moved the Dessert Table under the tent. The weather is is unpredictable today. Now we just need to move it back. Tad do you want me to go with you . Man 10 i got it. Tad okay. Lemonis weve invited all of our local customers to Come Celebrate camping world and good sams 50th birthday. There are over 1,000 people coming, some by the busloads. [ applause ] folks, can you hear me in the back . Folks, can we have your attention, please . I want to have a round of applause for the honest foods team, who did an amazing job preparing our meal today. [ cheers and applause ] tad can i say anything . Lemonis yes. Tad on behalf of myself and the staff at honest foods, thank you from the bottom of our hearts. And wed like to thank you, marcus. We got you a birthday gift. [ cheers and applause ] lemonis all right hold on a second. There we go [ cheers and applause ] tad and the team have done an amazing job with the food and the atmosphere. And the guests, well, theyre eating it up. The food trucks are also a big hit. By adding them, well be able to maintain a steady stream of revenue all year long. And with the pressure finally off tad, i know hell make progress with the way he communicates with the team. I expect honest foods to become the goto Catering Company for all of chicago. First of all, i dont know if ive seen a group work harder. When we first started this process, we wanted to try to find a way to give everybody raises. And we believe were at the point where everybodys going to be able to get a nice raise. Crowd yeah lemonis you too tad all right lemonis all right tad i think this is a great opportunity for me to grow as a person but to grow as a boss and a manager and grow as a friend. Jennifer yeah whoo lemonis bring it in bring it in bring it in tad ready . Caterers one, two, three, honest foods a Silicon Valley flower startup has seen spectacular growth. Christina weve completely changed the way customers buy flowers online now. Lemonis but it might not be long before the bloom is off the rose. Christina im worried theyre gonna beat us to market. Lemonis its rivals are catching up. Christina to not be able to raise capital and then to see competitors come in and raise 10, 12, 15 million that does affect me. Lemonis its technology is falling short. Its not a great website. And its frustrated founder is letting her bitterness get the best of her. Why havent you been able to raise money . Christina because im a woman. Lemonis this proud entrepreneur needs to let go of her hangups. Christina im not a weak woman. Lemonis i dont think youre a weak woman. And gain some perspective