Three or more years’ experience
Certificates, Licenses, Registrations
Functional Skills
Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
Applies intermediate knowledge of insurance policy, coverage, and regulation
Applies intermediate knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
Applies intermediate industry knowledge to discipline practices, including best practices, to support the business unit
Applies intermediate ability to leverage learned technical skills in support of team objectives
Applies intermediate negotiation and/or arbitration skills
Applies intermediate conflict management and problem resolution skills in managing internal and external customer relationships