A backlash is mounting against Moxie Blue Salon, with locations in Old City Philadelphia and Marlton, New Jersey.
"Honestly, every year that I've gone to return things it's been a little crazier than this. So, when I turned the corner I was really surprised," said Aimee Hager from East Falls.
Because of the pandemic, many retailers - including Target - are offering returns through UPS or FedEx.
"Maybe a lot of people are just going to return things online, because they bought things online," Hager added.
Stores like Best Buy are extending their holiday return policies for most products and allowing customers to use curbside service.