Winnipeg Free Press
New (voluntary) federal rules for banks appoint champions for aging clients, aimed at reducing financial abuse, fraud
By: Joel Schlesinger
Last Modified: 9:51 AM CST Monday, Jan. 18, 2021
| Updates
A new year with a new champion… for seniors, that is.
New — voluntary — federal rules came into effect in 2021 for banks regarding how to enhance services for, and protect, aging clients.
Philippe Ramakers / FreeImages
Top among those changes is that all banks have appointed a ‘seniors champion’ to ensure the new Code of Conduct for the Delivery of Banking Services to Seniors — set out by the Financial Consumer Agency of Canada (FCAC) — does what’s it’s intended to do.