Last modified on Thu 21 Jan 2021 23.36 EST
British shoppers who bought items from European websites are facing post-Brexit demands of more than £100 in import duties that must be paid before parcel firms will deliver the items.
Despite claims by Boris Johnson that there would be tariff-free trade after the Brexit transition period ended on 31 December, consumers who bought items from EU websites are being chased for import duties, VAT and admin fees â which, they say, render the purchase uneconomic.
Lisa Walpole, from Norfolk, has been told she must pay £121 to the parcels firm UPS for a £236 clothes order she made from the Norwegian website Onepiece.com, which specialises in premium jumpsuits. At the time of the order the company had promised free international delivery.