Business owners waiting to hear about coronavirus-related grants have been urged to contact their councillor or Brighton and Hove City Council directly.
Several grant schemes with different rules – and a third national lockdown – have all added to the challenges for council officials as they try to help businesses as swiftly as they can.
But Conservative councillor Joe Miller said that two businesses in his Rottingdean Coastal ward had contacted him about delays to support grants.
One business owner spent 11 hours trying to get through to the council on the phone to find out their grant situation.
He called for better communication with businesses to explain delays.