Brightline's Policy on Flight Delays Put to Test After Customer Service Snafu

Brightline apologized for sending what a customer described as a "nearly incomprehensible" email in response to a refund request under the Connect With Confidence Program.

Related Keywords

Fort Lauderdale ,Florida ,United States ,Pennsylvania ,Orlando ,Temple University ,Miami ,Philadelphia ,Vanessa Brito Vanessabritomia ,Mario Roa ,Jared Cohen ,Southeastern Pennsylvania Transportation Authority ,Twitter ,Confidence Program ,Vanessa Brito ,West Palm Beach ,New Time ,New Times ,Philadelphia Inquirer ,With Confidence Program ,Brightline ,Rain ,Flight Delay ,Customer Service ,Transit ,