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Summary:
UK digital insurance specialist BGL Group says Twilio was key to maintaining high levels of customer satisfaction and improving the customer experience.
(Image sourced via BGL Group)
BGL Group is a major UK digital distributor of insurance and household financial services to more than 10 million customers. It's organised in two divisions: Price Comparison is the organisation behind one of the UK's leading price comparison sites (think: meerkats), while its Insurance, Distribution and Outsourcing (IDO) arm provides a range of motor, home and life insurance products to three million customers in partnership with several of the best-known brands in UK financial services like Budget Insurance and Beagle Street.