BentoBox Releases 2020 Restaurant Trend Report With Insights From Over 6,000 Restaurants Worldwide
250x Growth in Online Orders and a 60x Year-Over-Year Increase in Ghost Kitchens Headline the Pandemic Trends Steering the Future of Restaurants in 2021
News provided by
Share this article
NEW YORK, Dec. 16, 2020 /PRNewswire/ --
BentoBox, a hospitality platform empowering restaurants to own their presence, profits and relationships, today announced the release of its comprehensive
2020 Restaurant Trend Report. In a year of unprecedented change in the hospitality industry resulting from the COVID-19 pandemic, the report recognizes digital adaptation through the lens of more than 6,000 BentoBox restaurant customers worldwide.
The 2020 Restaurant Trend Report measures the digital transformation of restaurants, including adopting technologies like QR codes and direct online ordering to bypass third-parties. Moreover, it highlights the ingenuity of restaurants in pivoting their business models to leverage low-risk options, like ghost kitchens and pop-ups, and creating new customer experiences, both on- and off-premise.