Beneath the Surface: Why Insurers Should Look Beyond “the Tip of the A.I. Iceberg”
Nearly 75% of respondents in a recent survey from the Coalition Against Insurance Fraud and Shift Technology said they believe that among relevant technology, artificial intelligence (A.I.) will have the greatest impact on claims and fraud detection over the next five years.
However, Coalition Against Insurance Fraud Executive Director Matthew Smith says this is likely just the beginning in terms of A.I.’s impact on the insurance industry.
“We are literally at the tip of the A.I. iceberg in 2020,” he says. “Insurers are just starting to use it.”