Insurance went up £40 per month per dog. It is almost becoming unaffordable for us for that get insurance, as im sure it is for many people. Insurance, as im sure it is for many maple many people. Lets hear from dominic many people. Lets hear from dominic. Your many people. Lets hear from dominic. Your experience . I many people. Lets hear from i dominic. Your experience . Good morninu. Dominic. Your experience . Good morning ive dominic. Your experience . Good morning. Ive had dominic. Your experience . Good morning. Ive had my dominic. Your experience . Good morning. Ive had my dog dominic. Your experience . Good morning. Ive had my dog since she was a morning. Ive had my dog since she was a purwpy. Morning. Ive had my dog since she was a puppy. She is four years old now was a puppy. She is four years old now for was a puppy. She is four years old now for the was a puppy. She is four years old now. For the first three years, we didnt now. For the first three years, we didnt have now. For the first three years, we didnt have any issues. Can you hear me . Didnt have any issues. Can you hear me . , , didnt have any issues. Can you hear me . , didnt have any issues. Can you hear me . , me . Hello because might carry on. Hello . Carry me . Hello because might carry on. Hello . Carry on me . Hello because might carry on. Hello . Carry on. For me . Hello because might carry on. Hello . Carry on. For the me . Hello because might carry on. Hello . Carry on. For the first me . Hello because might carry on. Hello . Carry on. For the first year, hello . Carry on. For the first year, we didnt have hello . Carry on. For the first year, we didnt have any hello . Carry on. For the first year, we didnt have any issues, hello . Carry on. For the first year, we didnt have any issues, and hello . Carry on. For the first year, l we didnt have any issues, and then last year we didnt have any issues, and then last year she we didnt have any issues, and then last year she had one thing after anotheh last year she had one thing after another. She needed a Leg Operation, which another. She needed a Leg Operation, which cost another. She needed a Leg Operation, which cost almost £5,000. She needed a tooth which cost almost £5,000. She needed a tooth extraction which cost us shy of £2000, a tooth extraction which cost us shy of £2000, enough that she got sick which of £2000, enough that she got sick which was of £2000, enough that she got sick which was another few hundred pounds which was another few hundred pounds. We did have insurance to cover pounds. We did have insurance to cover the pounds. We did have insurance to cover the majority of it, which was very fortunate, but it was still a lot of very fortunate, but it was still a lot of money when you add it all up. But you lot of money when you add it all up. But you pay lot of money when you add it all up. But you pay it because you love them and they love you. I but you pay it because you love them and they love you. And they love you. I will be honest, we took her and they love you. I will be honest, we took her to and they love you. I will be honest, we took her to a and they love you. I will be honest, we took her to a specialist and they love you. I will be honest, we took her to a Specialist Centre i we took her to a Specialist Centre for the we took her to a Specialist Centre for the leg we took her to a Specialist Centre for the Leg Operation and the tooth extraction for the Leg Operation and the tooth extraction. We were told the people there extraction. We were told the people there were extraction. We were told the people there were more experienced and lletter there were more experienced and better trained. There were more experienced and bettertrained. I never there were more experienced and better trained. I never bash anybody who is better trained. I never bash anybody who is working there. They gave her fantastic who is working there. They gave her fantastic care. From the moment we walked fantastic care. From the moment we walked in fantastic care. From the moment we walked in the door of the vets to the physio, they were fantastic. Happy the physio, they were fantastic. Happy to the physio, they were fantastic. Happy to pay that as well for that service happy to pay that as well for that service. , happy to pay that as well for that service. ,. ,. ,. , service. Karen, good morning. Your exoerience . Service. Karen, good morning. Your exoerience . How service. Karen, good morning. Your experience . How much service. Karen, good morning. Your experience . How much are service. Karen, good morning. Your experience . How much are you service. Karen, good morning. Your experience . How much are you paying . Are you paying too much . Are you there . � ,. , are you paying too much . Are you there . � ,. ~ are you paying too much . Are you there . � i. ,. , are you paying too much . Are you there . � ,. , ~. , if are you paying too much . Are you i there . If you there . Are you talking to me . If you are karen in there . Are you talking to me . If you are karen in the there . Are you talking to me . If you are karen in the deferred. There . Are you talking to me . If you are karen in the deferred. Im there . Are you talking to me . If you are karen in the deferred. Im karen| are karen in the deferred. Im karen in oxford street. Are karen in the deferred. Im karen in oxford street. That are karen in the deferred. Im karen in oxford street. That will are karen in the deferred. Im karen in oxford street. That will do. Are karen in the deferred. Im karen in oxford street. That will do. Im i in oxford street. That will do. Im a retired vet. In oxford street. That will do. Im a retired vet, and in oxford street. That will do. Im a retired vet, and im in oxford street. That will do. Im a retired vet, and im concerned l a retired vet, and im concerned that a retired vet, and im concerned that this a retired vet, and im concerned that this is a retired vet, and im concerned that this is going a retired vet, and im concerned that this is going to a retired vet, and im concerned that this is going to end a retired vet, and im concerned that this is going to end up a retired vet, and im concerned that this is going to end up with| that this is going to end up with vets getting that this is going to end up with vets getting more that this is going to end up with vets getting more grief that this is going to end up with vets getting more grief than that this is going to end up with. Vets getting more grief than they already vets getting more grief than they already get vets getting more grief than they already get it vets getting more grief than they already get. It seems vets getting more grief than they already get. It seems vets vets getting more grief than theyl already get. It seems vets already take all already get. It seems vets already take all the already get. It seems vets already take all the sticks, already get. It seems vets already take all the sticks, when already get. It seems vets already take all the sticks, when they already get. It seems vets alreadyl take all the sticks, when they have no ability take all the sticks, when they have no ability to take all the sticks, when they have no ability to decrease take all the sticks, when they have no ability to decrease prices take all the sticks, when they have no ability to decrease prices and i no ability to decrease prices and offer no ability to decrease prices and offer discounts. No ability to decrease prices and offer discounts. Veterinary no ability to decrease prices and i offer discounts. Veterinary resident has offer discounts. Veterinary resident has veterihary offer discounts. Veterinary resident has Veterinary Medicine offer discounts. Veterinary resident has Veterinary Medicine has offer discounts. Veterinary resident i has Veterinary Medicine has moved on, has Veterinary Medicine has moved on. It has Veterinary Medicine has moved on. It does has Veterinary Medicine has moved on. It does cost has Veterinary Medicine has moved on, it does cost money, has Veterinary Medicine has moved on, it does cost money, and has Veterinary Medicine has moved on, it does cost money, and we has Veterinary Medicine has moved on, it does cost money, and we dontl on, it does cost money, and we dont have on, it does cost money, and we dont have control on, it does cost money, and we dont have control over on, it does cost money, and we dont have control over what on, it does cost money, and we dont have control over what they on, it does cost money, and we dont have control over what they call on, it does cost money, and we dont have control over what they call the i have control over what they call the veterinary have control over what they call the veterinary cascade, have control over what they call the veterinary cascade, which have control over what they call the veterinary cascade, which is have control over what they call the veterinary cascade, which is what i veterinary cascade, which is what people veterinary cascade, which is what people have veterinary cascade, which is what people have been veterinary cascade, which is what people have been talking veterinary cascade, which is what people have been talking about. I veterinary cascade, which is what i people have been talking about. We have to people have been talking about. We have to use people have been talking about. We have to use a people have been talking about. We have to use a licensed people have been talking about. We have to use a licensed drugs, people have been talking about. We have to use a licensed drugs, we i people have been talking about. Wel have to use a licensed drugs, we can use paracetamol have to use a licensed drugs, we can use paracetamol from have to use a licensed drugs, we can use paracetamol from tesco, use paracetamol from tesco, otherwise use paracetamol from tesco, otherwise we use paracetamol from tesco, otherwise we will use paracetamol from tesco, otherwise we will be use paracetamol from tesco, otherwise we will be in use paracetamol from tesco, i otherwise we will be in trouble use paracetamol from tesco, otherwise we will be in trouble from the regulators otherwise we will be in trouble from the regulators l otherwise we will be in trouble from the regulators the regulators. I want to come back to that point. The regulators. I want to come back to that point, because the regulators. I want to come back to that point, because we the regulators. I want to come back to that point, because we have to that point, because we have Mike In Exeter who work from our for a pharmaceutical company. You think there is some Jiggery Pokery going on . It there is some iggerypokery going on . , there is some iggerypokery going on . , there is some iggerypokery going on . ,. , there is some iggerypokery going on . , ,. ,. , on . It has been brought out in this programme on . It has been brought out in this programme in on . It has been brought out in this programme in that, on . It has been brought out in this programme in that, ok, on . It has been brought out in this programme in that, ok, there on . It has been brought out in thisj programme in that, ok, there may on . It has been brought out in this i programme in that, ok, there may be programme in that, 0k, there may be a different regulatory system from humans to vets, butjust the a different regulatory system from humans to vets, but just the fact that you can get a prescription from the practice and then go online and get the drug so much cheaper, half price, a quarter the price, it is not about pricing. Everyone has come on, the vectors come on and decide there is vet bashing, and we dont want to do that, that is not the point. We believe the care they are getting is great, and im sure every vet is out there doing their ultimate best to ensure your dog or cat gets better. The issue here is the concentration of all Vet Practices into huge conglomerates and corporations who are now taking huge profits, and it suits them to have high prices because they get people to ensure their dogs. Let me throw that to people to ensure their dogs. Let me throw that to clear. People to ensure their dogs. Let me throw that to clear. It people to ensure their dogs. Let me throw that to clear. It suits people to ensure their dogs. Let me throw that to clear. It suits the throw that to clear. It suits the insurance throw that to clear. It suits the Insurance Companies throw that to clear. It suits the Insurance Companies as throw that to clear. It suits the Insurance Companies as well, i throw that to clear. It suits the Insurance Companies as well, doesnt it . I Insurance Companies as well, doesnt it . ,. , it . I will further declare as i would throw it . I will further declare as i would throw a it . I will further declare as i would throw a ball it . I will further declare as i would throw a ball for it . I will further declare as i would throw a ball for a it . I will further declare as i | would throw a ball for a dog player . That would throw a ball for a dog pla er . �. ,. , player . At the end of the day, this all comes down player . At the end of the day, this all comes down to player . At the end of the day, this all comes down to education. Player . At the end of the day, this| all comes down to education. When people all comes down to education. When people get all comes down to education. When people get animals, they know it will cost people get animals, they know it will cost money. Nobody is forced to have a will cost money. Nobody is forced to have a dog will cost money. Nobody is forced to have a dog. If they make the choice to have have a dog. If they make the choice to have a have a dog. If they make the choice to have a cat, rabbit, dog, horse, whatever to have a cat, rabbit, dog, horse, whatever they have, they should be thinking, whatever they have, they should be thinking, can we afford to have this animal . Thinking, can we afford to have this animal . Can thinking, can we afford to have this animal . Can we afford to treat any potential animal . Can we afford to treat any potential problems for the rest of that animals life . If the answer is no, dont that animals life . If the answer is no, dont do that animals life . If the answer is no, dont do it if the answer is to ensure no, dont do it if the answer is to ensure it. No, dont do it if the answer is to ensure it, ensure it we are there to offer ensure it, ensure it we are there to offer all ensure it, ensure it we are there to offer all options that we possibly can through these animals, that they possibly can through these animals, that they do come at a cost. Insurance that they do come at a cost. Insurance is very good at covering a lot of insurance is very good at covering a lot of those insurance is very good at covering a lot of those costs, it will not necessarily cover everything. It is p necessarily cover everything. It is up to necessarily cover everything. It is up to the necessarily cover everything. It is up to the clients to educate themselves, and it is the issue with themselves, and it is the issue with the whole themselves, and it is the issue with the whole thing, education. The whole thing, education. There is, but the whole thing, education. There is. But there the whole thing, education. There is, but there is the whole thing, education. There is, but there is also the whole thing, education. There is, but there is also the the whole thing, education. There is, but there is also the situation l is, but there is also the situation where if you have somebody, i have three dogs and luckily enough i can afford it, there is still a bit of a shock sometimes, but that is private medicine, and it was the nhs into perspective, but if someone is saying the dog as their soulmate and companion and they live on their own with their dog and it is old and sick, and you say that is going to cost £250 and they say they cannot afford that, what do you do . We give them all the afford that, what do you do . We give them all the options afford that, what do you do . We give them all the options if afford that, what do you do . We give them all the options if they afford that, what do you do . We give them all the options if they can, them all the options if they can, which them all the options if they can, which is them all the options if they can, which is what we do if people cannot or can which is what we do if people cannot or can afford it. We say these are the options. Or can afford it. We say these are the options, it will cost this amount, the options, it will cost this amount, we can do this, it will cost this amount, amount, we can do this, it will cost this amount, we can try this, and we ive this amount, we can try this, and we give them this amount, we can try this, and we give them the pros and cons of all the options, and sometimes, at the end of the options, and sometimes, at the end of the the options, and sometimes, at the end of the day, your dog is old and sick, end of the day, your dog is old and sick, it end of the day, your dog is old and sick, it might need life saving treatment, it might cost £500, £1000, treatment, it might cost £500, £1000, £2000, and if that can be done, £1000, £2000, and if that can be done, then £1000, £2000, and if that can be done, then we say look, euthanasia is an done, then we say look, euthanasia is an option done, then we say look, euthanasia is an option. It is never an option we want is an option. It is never an option we want to is an option. It is never an option we want to take when there is an option we want to take when there is an option to we want to take when there is an option to say that animal, but sometimes it is a treatment option, and we sometimes it is a treatment option, and we would neverjudge anybody for doin and we would neverjudge anybody for doing that and we would neverjudge anybody for doing that. That and we would never Udge Anybody For Doinu that. , and we would never Udge Anybody For Doinu that. ,. And we would never udge anybody for doin that. ,. Doing that. That is a financial choice, doing that. That is a financial choice. You doing that. That is a financial choice, you are doing that. That is a financial choice, you are saying, doing that. That is a financial choice, you are saying, sometimes . , it is heartbreaking. It is important to hear from vets this it is heartbreaking. It is important to hearfrom vets this morning. We are going to speak to alex and ross, ross, a Veterinary Surgeon stop good morning. What do you think about this report . Do you think people have an adequate understanding of this particular branch of private health care . This particular branch of private health care . ,. , � ~ health care . No. I dont think the averaue health care . No. I dont think the average Person Health care . No. I dont think the average person out health care . No. I dont think the average person out there health care . No. I dont think the average person out there has health care . No. I dont think the average person out there has to l average person out there has to engage a professional for most of their life. A bit of a sweeping statement, but the average person never has to engage private health care, so anyone charging a professional fee, care, so anyone charging a professionalfee, human care is massively more expensive than veterinary care, i think we under price, which will stick a cat among the pigeon. Price, which will stick a cat among the pigeon the pigeon. Does a General Anaesthetic the pigeon. Does a General Anaesthetic is the pigeon. Does a General Anaesthetic is the the pigeon. Does a General Anaesthetic is the same the pigeon. Does a General Anaesthetic is the same for l the pigeon. Does a general. Anaesthetic is the same for my labrador as it would for me . His. Anaesthetic is the same for my labrador as it would for me . No, it is significantly labrador as it would for me . No, it is significantly less. Labrador as it would for me . No, it is significantly less. The labrador as it would for me . No, it is significantly less. The human i is significantly less. The human situation, there is much more, i guess the insurance side of it for negligence and problems is much higher. The Human Field Charge much more for what they do than we do, and i cant answer you why it would be cheaper in the veterinary world, but it is significantly cheaper than the human side. find but it is significantly cheaper than the human side. The human side. And other vet, doctor alex the human side. And other vet, doctor alex davies. The human side. And other vet, doctor alex davies. Can the human side. And other vet, doctor alex davies. Can you the human side. And other vet, doctor alex davies. Can you explain what is going on here . This doctor alex davies. Can you explain what is going on here . What is going on here . This is one ofthe what is going on here . This is one of the biggest what is going on here . This is one of the biggest things what is going on here . This is one of the biggest things facing what is going on here . This is one of the biggest things facing the i of the biggest things facing the Veterinary Profession right now, and there Veterinary Profession right now, and there is Veterinary Profession right now, and there is a Veterinary Profession right now, and there is a huge divide, and almost a level there is a huge divide, and almost a level of there is a huge divide, and almost a level of distrust between owners and vets at level of distrust between owners and vets at the level of distrust between owners and vets at the moment, which does need to be the vets at the moment, which does need to be the Case Stop Veterinary Treatment does cost a lot, but the practice treatment does cost a lot, but the practice that i have worked on, when you look practice that i have worked on, when you look at practice that i have worked on, when you look at the Profit Margins of them, you look at the Profit Margins of them, it you look at the Profit Margins of them, it is you look at the Profit Margins of them, it is only 10 20 , which for most them, it is only 10 20 , which for most businesses are a very low profit most businesses are a very low profit if most businesses are a very low profit. If you look at the industry, that needs profit. If you look at the industry, that needs to be reinvested. Vets constantly that needs to be reinvested. Vets constantly strive to develop their services, constantly strive to develop their services, get further qualifications. My qualification to do orthopaedics and soft tissue surgery do orthopaedics and soft tissue surgery cost me £16,000, and it is Ust Surgery Cost me £16,000, and it is just to surgery cost me £16,000, and it is just to offer surgery cost me £16,000, and it is just to offer an additional benefit to owners. It is expensive, and the cost of to owners. It is expensive, and the cost of buying in products, equipment, training, is going up and up. Equipment, training, is going up and up a equipment, training, is going up and up a lot equipment, training, is going up and up a lot of equipment, training, is going up and up. A lot of practices in my area have up. A lot of practices in my area have had up. A lot of practices in my area have had to up. A lot of practices in my area have had to shut down because they are not have had to shut down because they are not financially viable businesses any more, and the community loses out on the services then~ community loses out on the services then~ |s community loses out on the services then. ,. ,. ,. , then. Is there a lot of vet bashing on here . Of then. Is there a lot of vet bashing on here . Of awe then. Is there a lot of vet bashing on here . Of awe i then. Is there a lot of vet bashing on here . Of awe i experience then. Is there a lot of vet bashing on here . Of awe i experience it i on here . Of awe i experience it myself. I on here . Of awe i experience it m self. , ~ on here . Of awe i experience it m self. , ~ ,. , myself. I work across private practices. Myself. I work across private practices, and myself. I work across private practices, and it myself. I work across private practices, and it is myself. I work across private practices, and it is very myself. I work across private i practices, and it is very difficult time practices, and it is very difficult time for practices, and it is very difficult time for people, and we appreciate that, time for people, and we appreciate that, lrut time for people, and we appreciate that, but we are not out there to make that, but we are not out there to make money as vets, we are out to ensure make money as vets, we are out to ensure that make money as vets, we are out to ensure that pets have the maximum health ensure that pets have the maximum health and ensure that pets have the maximum health and welfare. We are also there health and welfare. We are also there to health and welfare. We are also there to make sure that the industry is financially viable and sustainable across all fronts, because sustainable across all fronts, because that will translate to the well being of pets, because that will translate to the well being of pets, and the development of services. I� m wellbeing of pets, and the development of services. Im glad we have ou development of services. Im glad we have you and development of services. Im glad we have you and Ross Development of services. Im glad we have you and ross in development of services. Im glad we have you and ross in Stowmarket Development of services. Im glad we | have you and ross in stowmarket who has got in touch as well, and we have caroline in west white. Hello. Im so sorry that you had your little dog put to sleep last week, i believe. ,. ,. , believe. High. Yes, he was a german sheherd believe. High. Yes, he was a German Shepherd pup. Believe. High. Yes, he was a German Shepherd pup. He believe. High. Yes, he was a German Shepherd pup, he was believe. High. Yes, he was a German Shepherd pup, he was about believe. High. Yes, he was a German Shepherd pup, he was about a year. Shepherd pup, he was about a year old, shepherd pup, he was about a year old. And shepherd pup, he was about a year old. And didnt shepherd pup, he was about a year old, and didnt shut shepherd pup, he was about a year old, and didnt shut show shepherd pup, he was about a year old, and didnt shut show any shepherd pup, he was about a year old, and didnt shut show any signl old, and didnt shut show any sign of illness old, and didnt shut show any sign of illness at old, and didnt shut show any sign of illness at all old, and didnt shut show any sign of illness at all until old, and didnt shut show any sign of illness at all until about of illness at all until about ten days of illness at all until about ten days before of illness at all until about ten days before we of illness at all until about ten days before we had of illness at all until about ten days before we had to of illness at all until about ten days before we had to have i of illness at all until about tenl days before we had to have put of illness at all until about ten days before we had to have put down. It days before we had to have put down. It was days before we had to have put down. It was really days before we had to have put down. It was really awful. Days before we had to have put down. It was really awful. What days before we had to have put down. It was really awful. It was really awful. What happened . How did he fall it was really awful. What happened . How did he fall ill . It was really awful. What happened . How did he fall ill . You it was really awful. What happened . How did he fall ill . You just how did he fall ill . You ust raettin how did he fall ill . You ust getting really i how did he fall ill . You ust getting really quiet i how did he fall ill . You ust getting really quiet and i how did he fall ill . You just| getting really quiet and stop eating he getting really quiet and stop eating heiust getting really quiet and stop eating he just started getting really quiet and stop eating he just started getting getting really quiet and stop eating he just started getting really he just started getting really guiet he just started getting really quiet and he just started getting really quiet and stopped he just started getting really quiet and stopped eating, he just started getting really quiet and stopped eating, and i he just started getting really. Quiet and stopped eating, and the vet checked quiet and stopped eating, and the vet checked him quiet and stopped eating, and the vet checked him over, quiet and stopped eating, and the vet checked him over, and quiet and stopped eating, and the vet checked him over, and gave i quiet and stopped eating, and the i vet checked him over, and gave him quiet and stopped eating, and the vet checked him over, and gave him a ab vet checked him over, and gave him a jab to vet checked him over, and gave him a jab to try vet checked him over, and gave him a jab to try and vet checked him over, and gave him a jab to try and encourage his vet checked him over, and gave him a jab to try and encourage his stomachl jab to try and encourage his stomach and intestines jab to try and encourage his stomach and intestines to jab to try and encourage his stomach and intestines to work jab to try and encourage his stomach and intestines to work a jab to try and encourage his stomach and intestines to work a bit jab to try and encourage his stomach and intestines to work a bit better. I and intestines to work a bit better. We took and intestines to work a bit better. We took him and intestines to work a bit better. We took him back and intestines to work a bit better. We took him back home and intestines to work a bit better. We took him back home for and intestines to work a bit better. We took him back home for a and intestines to work a bit better. We took him back home for a few. We took him back home for a few days, we took him back home for a few days, and we took him back home for a few days. And said we took him back home for a few days, and said no, we took him back home for a few days, and said no, we took we took him back home for a few days, and said no, we took him i we took him back home for a few. Days, and said no, we took him back last wednesday. Days, and said no, we took him back last wednesday, and days, and said no, we took him back last wednesday, and they days, and said no, we took him back last wednesday, and they said, days, and said no, we took him back last wednesday, and they said, 0k,| last wednesday, and they said, ok, we have last wednesday, and they said, ok, we have to last wednesday, and they said, ok, we have to do last wednesday, and they said, ok, we have to do some last wednesday, and they said, ok, we have to do some blood last wednesday, and they said, ok, we have to do some blood tests, i we have to do some blood tests, things we have to do some blood tests, things like we have to do some blood tests, things like that, we have to do some blood tests, things like that, and we have to do some blood tests, things like that, and we we have to do some blood tests, things like that, and we did we have to do some blood tests, things like that, and we did ask. We have to do some blood tests, i things like that, and we did ask at the time things like that, and we did ask at the time roughly things like that, and we did ask at the time roughly how things like that, and we did ask at the time roughly how much things like that, and we did ask at the time roughly how much would j the time roughly how much would it cost, the time roughly how much would it cost, and the time roughly how much would it cost, and they the time roughly how much would it cost, and they said the time roughly how much would it cost, and they said blood the time roughly how much would it cost, and they said blood tests cost, and they said blood tests start cost, and they said blood tests start at cost, and they said blood tests start at about cost, and they said blood tests start at about £180, cost, and they said blood tests start at about £180, and cost, and they said blood tests start at about £180, and we i cost, and they said blood testsi start at about £180, and we had cost, and they said blood tests start at about £180, and we had no choice start at about £180, and we had no choice and start at about £180, and we had no choice and went start at about £180, and we had no choice and went for start at about £180, and we had no choice and went for it, start at about £180, and we had no choice and went for it, obviously, i choice and went for it, obviously, and within choice and went for it, obviously, and within about choice and went for it, obviously, and within about one choice and went for it, obviously, and within about one hour choice and went for it, obviously, and within about one hour they. And within about one hour they contacted and within about one hour they contacted me and within about one hour they contacted me and and within about one hour they contacted me and said and within about one hour they contacted me and said they. And within about one hour theyl contacted me and said they had and within about one hour they contacted me and said they had found that his contacted me and said they had found that his immune contacted me and said they had found that his Immune System contacted me and said they had found that his Immune System was contacted me and said they had found j that his Immune System was attacking his red that his Immune System was attacking his red blood that his Immune System was attacking his red blood cells, that his Immune System was attacking his red blood cells, and that his Immune System was attacking his red blood cells, and basically his red blood cells, and basically he was his red blood cells, and basically he was a his red blood cells, and basically he was a very his red blood cells, and basically he was a very sick his red blood cells, and basically he was a very sick dog, his red blood cells, and basically he was a very sick dog, and his red blood cells, and basically he was a very sick dog, and the i he was a very sick dog, and the kindest he was a very sick dog, and the kindest thing he was a very sick dog, and the kindest thing to he was a very sick dog, and the kindest thing to do, he was a very sick dog, and the kindest thing to do, really, he was a very sick dog, and the kindest thing to do, really, as. Kindest thing to do, really, as far as i kindest thing to do, really, as far as t was kindest thing to do, really, as far as i was concerned, kindest thing to do, really, as far as i was concerned, was kindest thing to do, really, as far as i was concerned, was to kindest thing to do, really, as far as i was concerned, was to Havei Kindest thing to do, really, as far. As i was concerned, was to have him put down, as i was concerned, was to have him put down, because as i was concerned, was to have him put down, because the as i was concerned, was to have him put down, because the sort as i was concerned, was to have him put down, because the sort of put down, because the sort of treatment put down, because the sort of treatment he put down, because the sort of treatment he would put down, because the sort of treatment he would have put down, because the sort of treatment he would have hadl put down, because the sort of. Treatment he would have had to have. One treatment he would have had to have gone through treatment he would have had to have gone through further treatment he would have had to have gone through further the treatment he would have had to have gone through further the whole gone through further the whole of his life. Gone through further the whole of his life. I gone through further the whole of his life, i wouldnt gone through further the whole of his life, i wouldnt have gone through further the whole of his life, i wouldnt have been gone through further the whole of his life, i wouldnt have been fairl his life, i wouldnt have been fair at alt his life, i wouldnt have been fair at alt what his life, i wouldnt have been fair at all. What summed his life, i wouldnt have been fair at all. What summed it his life, i wouldnt have been fair at all. What summed it up his life, i wouldnt have been fair at all. What summed it up was i his life, i wouldnt have been fair. At all. What summed it up was that when at all. What summed it up was that when we at all. What summed it up was that when we got at all. What summed it up was that when we got the at all. What summed it up was that when we got the bill, at all. What summed it up was that when we got the bill, it at all. What summed it up was that when we got the bill, it came at all. What summed it up was that when we got the bill, it came to. When we got the bill, it came to £636, when we got the bill, it came to £636. Which when we got the bill, it came to £636, which was when we got the bill, it came to £636, which was a when we got the bill, it came to £636, which was a bit more when we got the bill, it came toi £636, which was a bit more than we had been £636, which was a bit more than we had been quoted £636, which was a bit more than we had been quoted. That £636, which was a bit more than we had been quoted. That was £636, which was a bit more than we had been quoted. That was a £636, which was a bit more than we had been quoted. That was a bit £636, which was a bit more than we had been quoted. That was a bit of. £636, which was a bit more than we | had been quoted. That was a bit of a shocker had been quoted. That was a bit of a shocker. S. ,. Had been quoted. That was a bit of a shocker. ,. ,. , shocker. Ross, are you still with us . Yes. Shocker. Ross, are you still with us . Yes. I shocker. Ross, are you still with us . Yes, i am. Shocker. Ross, are you still with us . Yes, i am. What shocker. Ross, are you still with us . Yes, i am. What would shocker. Ross, are you still with us . Yes, i am. What would your reaction be us . Yes, i am. What would your reaction be to us . Yes, i am. What would your reaction be to something us . Yes, i am. What would your reaction be to Something Like i us . Yes, i am. What would your i reaction be to Something Like that, ultimately . Youre in an emotional state and you are so upset, and then you get the bill, and it is a shocker . It you get the bill, and it is a shocker . You get the bill, and it is a shocker . ,. ,. , shocker . It is really difficult one, nikki, because shocker . It is really difficult one, nikki, because it shocker . It is really difficult one, nikki, because it is shocker . It is really difficult one, nikki, because it is an shocker . It is really difficult one, nikki, because it is an emotional| nikki, because it is an emotional time as you said, and it often comes down to trying to find. We can investigate these situations, we can look at the different tests we have to do, and these are the costs. We have had it both ways for people dont want to notice, do what you have to do, and then retrospectively there is a shock at the bill, or people want to know everything about the price up front, and it is a really difficult Balancing Act to get right. Ive been there myself and have put animals to sleep, i fit my own animals to sleep, and it is a difficult time and a challenging time to come up with money. It is not after the act. We dont have to do this in the human field. Someone passes away, all of these discussions discussions had afterwards. We have to have them before when we are dealing with a sick animal. 0urjob is always to try and do the best for the animal. My try and do the best for the animal. My attitude when i ran my practice is, what would you do if it is your dog . That has always been our case. I would do xy and z, but it comes of the cost. I discussed money upfront, and if there is any. Its a bit like peeling an onion diagnosis, so we may have to do more tests, but that will cost x, y and z. That comes into communication and misunderstanding, and i spent my life breaking down complex terms we pull into a simple terms as possible. If my mother could understand it, iwill possible. If my mother could understand it, i will be happy, and if i feel happy that my person understands what im talking about, i feel ive given fair advice, and i discussed the cost as i went along. People want consistency and transparency. Tanya, i want to speak to you and hear from you. Good morning. To you and hear from you. Good morninr. ,. , to you and hear from you. Good morning. And to you and hear from you. Good i morning. And very to you and hear from you. Good morning. And very well, morning. How are you . And very well, thank ou. Morning. How are you . And very well, thank you. Good. Morning. How are you . And very well, thank you. Good. Your morning. How are you . And very well, thank you. Good. Your experience . I l thank you. Good. Your experience . I have a fiveyearold thank you. Good. Your experience . I have a fiveyearold working thank you. Good. Your experience . I have a fiveyearold Working Cocker| have a five year old Working Cocker spaniel, have a five year old Working Cocker spaniel, who is beautiful and his name spaniel, who is beautiful and his name is spaniel, who is beautiful and his name is monty, and we did the best that we name is monty, and we did the best that we can name is monty, and we did the best that we can to look after him and ive that we can to look after him and give him that we can to look after him and give him the best health care possible, so is fully insured up to the maximum level in the event that we need the maximum level in the event that we need to the maximum level in the event that we need to get veterinary care. Monty. We need to get veterinary care. Monty, like most manuals, is renowned monty, like most manuals, is renowned for opens with his bottom and in renowned for opens with his bottom and in all renowned for opens with his bottom and in all glands, and i have tried everything and in all glands, and i have tried Everything Preventative to help him with that Everything Preventative to help him with that discomfort, and i got to the stage with that discomfort, and i got to the stage where i spoke to my vet about the stage where i spoke to my vet about surgery. It was well thought through about surgery. It was well thought through and research, and my independent vet reached out to local vets, independent vet reached out to local vets. Atl independent vet reached out to local vets, all within the east midlands, and we vets, all within the east midlands, and we had a price ranging from £1300 and we had a price ranging from £1300 in and we had a price ranging from £1300 in one vet surgery which can do the £1300 in one vet surgery which can do the operation, to another at £6,000, do the operation, to another at £6,000, for exactly the same dog for exactly £6,000, for exactly the same dog for exactly the £6,000, for exactly the same dog for exactly the same amount of intervention, for exactly the same surgery. Intervention, for exactly the same surgery, and the Disparity Isjust guite surgery, and the Disparity Isjust quite unbelievable. Alex surgery, and the disparity is ust quite unbelievablei surgery, and the disparity is ust quite unbelievable. Alex davies, how would ou quite unbelievable. Alex davies, how would you exolain quite unbelievable. Alex davies, how would you explain some quite unbelievable. Alex davies, how would you explain some thing quite unbelievable. Alex davies, how would you explain some thing like i would you explain some thing like that . It is not a science, i suppose . Well, it is there are a lot of different suppose . Well, it is there are a lot of different surgical lot of different Surgical Approaches lot of different Surgical Approaches. The lot of different surgicalj approaches. The owner lot of different Surgical Approaches. The owner who lost lot of different Surgical Approaches. The owner who lost their do. Approaches. The owner who lost their dog at approaches. The owner who lost their dog at one year old, approaches. The owner who lost their dog at one year old, that approaches. The owner who lost their dog at one year old, that is dog at one year old, that is horrible dog at one year old, that is horrible to dog at one year old, that is horrible to hear dog at one year old, that is horrible to hear stop dog at one year old, that is horrible to hear stop in dog at one year old, that isi horrible to hear stop in terms dog at one year old, that is horrible to hear stop in terms of a gland horrible to hear stop in terms of a gland issue. Horrible to hear stop in terms of a gland issue, there horrible to hear stop in terms of a gland issue, there are horrible to hear stop in terms of a gland issue, there are multiple i gland issue, there are multiple surgeries gland issue, there are multiple surgeries they gland issue, there are multiple surgeries they can gland issue, there are multiple surgeries they can be gland issue, there are multiple surgeries they can be done gland issue, there are multiple surgeries they can be done to i surgeries they can be done to resolve that. Surgeries they can be done to resolve that. If surgeries they can be done to resolve that. If youre surgeries they can be done to resolve that. If youre having i surgeries they can be done toi resolve that. If youre having it done resolve that. If youre having it done in resolve that. If youre having it done in the resolve that. If youre having it done in the independent resolve that. If youre having it i done in the independent practice, resolve that. If youre having it done in the independent practice, i would done in the independent practice, i would estimate done in the independent practice, i would estimate that done in the independent practice, i would estimate that between done in the independent practice, ii would estimate that between £1000 and £2000, would estimate that between £1000 and £2000, but would estimate that between £1000 and £2000, but would would estimate that between £1000 and £2000, but would be would estimate that between £1000 and £2000, but would be expectingj and £2000, but would be expecting quite an and £2000, but would be expecting quite an experienced and £2000, but would be expecting quite an experienced professional. And £2000, but would be expectingj quite an experienced professional to do that quite an experienced professional to do that surgery quite an experienced professional to do that surgery it quite an experienced professional to do that surgery. It is quite an experienced professional to do that surgery. It is in quite an experienced professional to do that surgery. It is in a quite an experienced professional to do that surgery. It is in a very do that surgery. It is in a very risky do that surgery. It is in a very risky area do that surgery. It is in a very risky area where do that surgery. It is in a very risky area where infections i do that surgery. It is in a veryl risky area where infections are do that surgery. It is in a very. Risky area where infections are a risk, risky area where infections are a risk, incontinence risky area where infections are a risk, incontinence can risky area where infections are a risk, incontinence can be risky area where infections are a risk, incontinence can be a risky area where infections are a. Risk, incontinence can be a problem because risk, incontinence can be a problem because of risk, incontinence can be a problem because of where risk, incontinence can be a problem because of where it risk, incontinence can be a problem because of where it is risk, incontinence can be a problem because of where it is located, risk, incontinence can be a problem because of where it is located, so. Because of where it is located, so youre because of where it is located, so youre paying because of where it is located, so youre paying for because of where it is located, so youre paying for an because of where it is located, so youre paying for an expert because of where it is located, so youre paying for an expert who i youre paying for an expert who would youre paying for an expert who would have youre paying for an expert who would have needed youre paying for an expert who would have needed to youre paying for an expert who would have needed to do youre paying for an expert who would have needed to do additional qualifications. Would have needed to do additional qualifications, training, would have needed to do additional qualifications, training, years would have needed to do additional qualifications, training, years of. Qualifications, training, years of work qualifications, training, years of work to qualifications, training, years of work to be qualifications, training, years of work to be able qualifications, training, years of work to be able to qualifications, training, years of work to be able to do qualifications, training, years of work to be able to do that. Qualifications, training, years of work to be able to do that. If. Qualifications, training, years of work to be able to do that. If iti qualifications, training, years of. Work to be able to do that. If it is being work to be able to do that. If it is being done work to be able to do that. If it is being done at work to be able to do that. If it is being done at a work to be able to do that. If it is being done at a referral work to be able to do that. If it is| being done at a Referral Specialist level being done at a Referral Specialist level centre. Being done at a Referral Specialist level centre, they being done at a Referral Specialist level centre, they are being done at a Referral Specialist level centre, they are much being done at a Referral Specialist level centre, they are much more e would like. He also had his anal glands surgery a few years ago, and im paying £325 per month of insurance. And then im also paying £120 insurance. And then im also paying £i20 onjoint supplements insurance. And then im also paying £i20 on joint supplements which are not covered by this policy, even though it is the platinum policy. That is obviously quite a lot each month. What can you do . Like you said, they are your soulmate, family, it is what it is. Family, it is what it is. That is the key question, family, it is what it is. That is the key question, isnt family, it is what it is. That is the key question, isnt it . I family, it is what it is. That is| the key question, isnt it . You absolutely nailed it, what can you do . ,. , absolutely nailed it, what can you do . Absolutely. You ust pay it, and that is it, do . Absolutely. You ust pay it, and that as at, mt do . Absolutely. You ust pay it, and that is it, isnt it, do . Absolutely. Youjust pay it, and that is it, isnt it, unfortunately . I that is it, isnt it, unfortunately . You want the best for them, obviously, and these days with all the mris, all the technology, it is advanced so much compared with maybe 20, 30 years advanced so much compared with maybe 20,30 years ago, advanced so much compared with maybe 20, 30 years ago, that the better treatment is there but it comes at a price. Treatment is there but it comes at a trice. ~. , treatment is there but it comes at a. Rice,. ,. , treatment is there but it comes at a trice. ,. , , price. We had some fairly hefty treatment price. We had some fairly hefty treatment done price. We had some fairly hefty treatment done recently, price. We had some fairly hefty treatment done recently, and l price. We had some fairly hefty i treatment done recently, and we discuss the bill. When i got home, my doctor described it as the cost of living crisis. Cost of loving. James. Of living crisis. Cost of loving. James. �. ,. , james. Im sat outside the vet, our French Bulldog james. Im sat outside the vet, our French Bulldog had james. Im sat outside the vet, our French Bulldog had a james. Im sat outside the vet, our French Bulldog had a lump james. Im sat outside the vet, our French Bulldog had a lump for james. Im sat outside the vet, our French Bulldog had a lump for a i james. Im sat outside the vet, our| French Bulldog had a lump for a few years which we got the vet to take a look at, and it came back saying it was cancerous. We came to a specialist vet, and they basically had a look at it and said they had to do some tests. There were tests to do some tests. There were tests to see if it had spread. That cost us £1500 for the test, and they removed it, it hadnt spread, which is good, and they said they need to remove the lump, and they talked us through the cost of that which is around £5,000 on top of the £1500. 0ur insurance. 0ur insurance only goes up to £3000. Our. 0ur insurance only goes up to £3000. 0urvets. 0ur insurance only goes up to £3000. 0ur vets are amazing, they are really good service, but i dont think theres a lot of about pricing. Somebody was talking about how pet owners should educate themselves, but where do you find these information . The Insurance Companies as well, you cant educate yourself about the fact that your insurance premiums are going to go through the roofs over the last two years, as they have, and we are now do not covered if the cancer comes back. ,. ,. ,. , back. How far will you go financially . Back. How far will you go financially . How back. How far will you go financially . How much i back. How far will you go | financially . How much do back. How far will you go financially . How much do you love your dog . Big matches part of the family, we will pay it. There is no Question About family, we will pay it. There is no Question Abou family, we will pay it. There is no Question About that, but we have to find that money Question About that, but we have to find that money from Question About that, but we have to find that money from somewhere, i Question About that, but we have to i find that money from somewhere, but it is a huge cost stop what find that money from somewhere, but it is a huge cost stop it is a huge cost stop what if it is £10,000 . It is a huge cost stop what if it is £10,000 . Where it is a huge cost stop what if it is £10,000 . Where will it is a huge cost stop what if it is £10,000 . Where will you it is a huge cost stop what if it is £10,000 . Where will you find i it is a huge cost stop what if it is i £10,000 . Where will you find the money . I £10,000 . Where will you find the mone . ,. , £10,000 . Where will you find the mone . , y £10,000 . Where will you find the mone . ,. , money . I spoke to somebody who took out a loan to money . I spoke to somebody who took out a loan to cover money . I spoke to somebody who took out a loan to cover vet money . I spoke to somebody who took out a loan to cover vet care. Money . I spoke to somebody who took out a loan to cover vet care. The out a loan to cover vet care. The dog died, they were stuck with the loan. Will do it because pets are part of your family. Loan. Will do it because pets are part of your family. They sure are. Jill in cambridge part of your family. They sure are. Jill in cambridge is part of your family. They sure are. Jill in cambridge is with part of your family. They sure are. Jill in cambridge is with us. Part of your family. They sure are. Jill in cambridge is with us. Hi, jill in cambridge is with us. Hi, hello. I agree jill in cambridge is with us. Hi, hello. I agree with your last collar about hello. I agree with your last collar about getting clarity on pricing. I have about getting clarity on pricing. I have a about getting clarity on pricing. I have a lovely lab doodle, a big blonde have a lovely lab doodle, a Big Blonde Guy who is ten and a half now blonde guy who is ten and a half now i blonde guy who is ten and a half now. I spent £6,000 having him diagnose now. I spent £6,000 having him diagnose with addis ands disease. They were diagnose with addis ands disease. They were brilliant, and they worked hard to they were brilliant, and they worked hard to find they were brilliant, and they worked hard to find out what was wrong with the pet. Hard to find out what was wrong with the pet. But hard to find out what was wrong with the pet, but to diagnose the disease they said the pet, but to diagnose the disease they said he needed a lumbar puncture, they said he needed a lumbar puncture, x rays, mris, yet all of this done puncture, x rays, mris, yet all of this done with a specialist hospital, but after that they did some hospital, but after that they did some extra blood tests, and in the end it some extra blood tests, and in the end it was some extra blood tests, and in the end it was a some extra blood tests, and in the end it was a simple blood test that diagnosed end it was a simple blood test that diagnosed it. It was a huge bill, and it diagnosed it. It was a huge bill, and it is diagnosed it. It was a huge bill, and it is definitely the most High Maintenance member of the family, because Maintenance Member of the family, because the costs are tremendous. Im because the costs are tremendous. Lm not because the costs are tremendous. Im not insured, sol because the costs are tremendous. Im not insured, so i do pay the 56,000, im not insured, so i do pay the £6,000, and it is such an emotive issue~ £6,000, and it is such an emotive issue he £6,000, and it is such an emotive issue he is £6,000, and it is such an emotive issue. He is part of our family and we love issue. He is part of our family and we love him issue. He is part of our family and we love him dearly, and we wanted to know what we love him dearly, and we wanted to know what was wrong with him. The problem know what was wrong with him. The problem was he had not been able to walk, problem was he had not been able to walk, and problem was he had not been able to walk, and it problem was he had not been able to walk, and it was getting worse and worse walk, and it was getting worse and worse i walk, and it was getting worse and worse. I was absolutely delighted we have the worse. I was absolutely delighted we have the diagnosis. Do i regret spending have the diagnosis. Do i regret spending the money . I honestly do feel that spending the money . I honestly do feel that the charges were exorbitant and i would love much greater exorbitant and i would love much greater clarity on pricing, because i do greater clarity on pricing, because i do think greater clarity on pricing, because i do think pricing is too much, but at the i do think pricing is too much, but at the same i do think pricing is too much, but at the same time, it is emotive, i would at the same time, it is emotive, i would deftly pay it because i can afford would deftly pay it because i can afford it. Would deftly pay it because i can afford it, and i made the decision, would afford it, and i made the decision, would i afford it, and i made the decision, would i take out insurance or pay when would i take out insurance or pay when he would i take out insurance or pay when he needed treatment, and i to the latter when he needed treatment, and i to the latter decision, because insurance is also expensive. I think it is six insurance is also expensive. I think it is six of insurance is also expensive. I think it is six of one or half a dozen of the other~ it is six of one or half a dozen of the other. Even yesterday, he had to id the other. Even yesterday, he had to go back the other. Even yesterday, he had to go back to the other. Even yesterday, he had to go back to the vets and has now developed a tumour on his head, and that cost developed a tumour on his head, and that cost another £1200, just to find out that cost another £1200, just to find out how far the cancer had spread find out how far the cancer had spread i find out how far the cancer had spread. I said to the vet, it is spread. said to the vet, it is really spread. I said to the vet, it is really expensive, but i would spend my last really expensive, but i would spend my last penny on my dog because we ust my last penny on my dog because we just want. My last penny on my dog because we just want, my son loves him, my parents just want, my son loves him, my parents love just want, my son loves him, my parents love him, the whole family love him. Parents love him, the whole family love him, and like any member of the family. Love him, and like any member of the family. You love him, and like any member of the family, you do what you can try and help them family, you do what you can try and helt the. ,. , family, you do what you can try and helt the. , ,. , help them absolutely. Clear in newcastle. Help them absolutely. Clear in newcastle, are help them absolutely. Clear in newcastle, are you help them absolutely. Clear in newcastle, are you still help them absolutely. Clear in newcastle, are you still with i help them absolutely. Clear in i newcastle, are you still with us . This is the thing, listening to these collars, as im sure you have been, it is a much loved member of ourfamily having been, it is a much loved member of our family having private been, it is a much loved member of ourfamily having private health care, that is it, isnt it . It basically is. I have been listening to all these people, and everyone has a different story. They are all similar in the sense that, we didnt expect that cost, and people dont expect that cost, and people dont expect the cost, and at every stage, certainly most people do and definitely should inform all the way, and if you are not being informed, if you are not being informed, if you are not being informed about those costs, ask what are discovering. £180 for the blood test, what are they looking for . Why is it so much . If you are taking the dogs teeth out, why is it so much . In the anal glands are between £2000 and £6,000, what is the difference . Talking of taking the teeth out, i believe you had to have this done to your wee dog, and it is ensured. What happened . It your wee dog, and it is ensured. What happened . Your wee dog, and it is ensured. What happened . Your wee dog, and it is ensured. What hat etned . ,. ,. , what happened . It was not my dog. I recently moved what happened . It was not my dog. I recently moved from what happened . It was not my dog. I recently moved from cornwall what happened . It was not my dog. I recently moved from cornwall to recently moved from cornwall to devon, recently moved from cornwall to devon, and recently moved from cornwall to devon, and i recently moved from cornwall to devon, and i was recently moved from cornwall to devon, and i was looking recently moved from cornwall to devon, and i was looking for recently moved from cornwall to devon, and i was looking for a i recently moved from cornwall to i devon, and i was looking for a new vet, devon, and i was looking for a new vet. And devon, and i was looking for a new vet. And i devon, and i was looking for a new vet. And i went devon, and i was looking for a new vet. And i went on devon, and i was looking for a new vet, and i went on the devon, and i was looking for a new vet, and i went on the local devon, and i was looking for a new vet, and i went on the local gossipj vet, and i went on the Local Gossip Group vet, and i went on the local gossip Group Facebook vet, and i went on the local gossip Group Facebook group, vet, and i went on the local gossip Group Facebook group, whatever, i vet, and i went on the local gossip. Group facebook group, whatever, and several Group Facebook group, whatever, and several were Group Facebook group, whatever, and several were suggested Group Facebook group, whatever, and several were suggested to Group Facebook group, whatever, and several were suggested to me, Group Facebook group, whatever, and several were suggested to me, but. Several were suggested to me, but two of several were suggested to me, but two of them, several were suggested to me, but two of them, which several were suggested to me, but two of them, which were several were suggested to me, but two of them, which were the several were suggested to me, but. Two of them, which were the closest, i two of them, which were the closest, i had two of them, which were the closest, i had nonstop two of them, which were the closest, i had nonstop comments two of them, which were the closest, i had nonstop comments about two of them, which were the closest, i had nonstop comments about how. I had nonstop comments about how awful i had nonstop comments about how awful they i had nonstop comments about how awful they were, i had nonstop comments about how awful they were, not i had nonstop comments about how awful they were, not as i had nonstop comments about how awful they were, not as vets, i had nonstop comments about how awful they were, not as vets, but i awful they were, not as vets, but how expensive awful they were, not as vets, but how expensive they awful they were, not as vets, but how expensive they were, awful they were, not as vets, but how expensive they were, and i awful they were, not as vets, but. How expensive they were, and one lady said how expensive they were, and one lady said she how expensive they were, and one lady said she had how expensive they were, and one lady said she had taken how expensive they were, and one lady said she had taken her how expensive they were, and one lady said she had taken her dog. How expensive they were, and one lady said she had taken her dog to| lady said she had taken her dog to. Et lady said she had taken her dog to get their lady said she had taken her dog to get their teeth lady said she had taken her dog to get their teeth clean, lady said she had taken her dog to get their teeth clean, no lady said she had taken her dog to get their teeth clean, no drugs get their teeth clean, no drugs involved~~~ get their teeth clean, no drugs involved. Get their teeth clean, no drugs involved. ~ ,. ,. , involved. Well, they would have dru t s involved. Well, they would have drugs involved, involved. Well, they would have drugs involved, because involved. Well, they would have drugs involved, because they involved. Well, they would have | drugs involved, because they have involved. Well, they would have i drugs involved, because they have to go under anaesthetic. I did drugs involved, because they have to go under anaesthetic. Go under anaesthetic. I did ask that, and go under anaesthetic. I did ask that, and they go under anaesthetic. I did ask that, and they said go under anaesthetic. I did ask that, and they said it go under anaesthetic. I did ask that, and they said it doesnt i go under anaesthetic. I did ask. That, and they said it doesnt get mailed that, and they said it doesnt get mailed out, that, and they said it doesnt get mailed out, it that, and they said it doesnt get mailed out, it was that, and they said it doesnt get mailed out, it was only a that, and they said it doesnt get mailed out, it was only a little i mailed out, it was only a little dog mailed out, it was only a little do. L, mailed out, it was only a little do a, a, mailed out, it was only a little do. A, l, mailed out, it was only a little do. ,. , , dog. That there would still be drugs involved. Regardless, dog. That there would still be drugs involved. Regardless, i dog. That there would still be drugs involved. Regardless, iwas dog. That there would still be drugs involved. Regardless, iwas £600. L dog. That there would still be drugs l involved. Regardless, iwas £600. In comparison involved. Regardless, iwas £600. In comparison to involved. Regardless, iwas £600. In comparison to what . Involved. Regardless, iwas £600. In comparison to what . If involved. Regardless, iwas £600. In comparison to what . If i involved. Regardless, iwas £600. In comparison to what . If i go involved. Regardless, i was £600. In comparison to what . If i go to involved. Regardless, iwas £600. In comparison to what . If i go to my. Comparison to what . If i go to my rivate comparison to what . If i go to my private dentist comparison to what . If i go to my private dentist to comparison to what . If i go to my private dentist to get comparison to what . If i go to my private dentist to get my comparison to what . If i go to my private dentist to get my teeth i private dentist to get my teeth clean, private dentist to get my teeth clean, it private dentist to get my teeth clean, it is private dentist to get my teeth clean, it is about private dentist to get my teeth clean, it is about £150. Private dentist to get my teeth clean, it is about £150. You private dentist to get my teeth clean, it is about £150. You dont need to pay clean, it is about £150. You dont need to pay for clean, it is about £150. You dont need to pay for an clean, it is about £150. You dont need to pay for an extra clean, it is about £150. You dont need to pay for an extra nurse i clean, it is about £150. You dont need to pay for an extra nurse to i need to pay for an extra nurse to monitor it, you might not need blood test, you might not need x rays. We have any blood test. My previous do we have any blood test. My previous dog sadly we have any blood test. My previous doq sadly passed we have any blood test. My previous dog sadly passed away, we have any blood test. My previous dog sadly passed away, she we have any blood test. My previous dog sadly passed away, she had we have any blood test. My previous l dog sadly passed away, she had lumps over her dog sadly passed away, she had lumps over her for dog sadly passed away, she had lumps over her for her dog sadly passed away, she had lumps over her for her whole dog sadly passed away, she had lumps over her for her whole life, dog sadly passed away, she had lumps over her for her whole life, she dog sadly passed away, she had lumps over her for her whole life, she was. Over her for her whole life, she was a big over her for her whole life, she was a big bull over her for her whole life, she was a big bull dog. Over her for her whole life, she was a big bulldog, and over her for her whole life, she was a big bulldog, and when over her for her whole life, she was a big bulldog, and when i over her for her whole life, she was a big bulldog, and when i took over her for her whole life, she was a big bulldog, and when i took her| a big bulldog, and when i took her to the a big bulldog, and when i took her to the vet a big bulldog, and when i took her to the vet when a big bull dog, and when i took her to the vet when i a big bulldog, and when i took her to the vet when i moved a big bulldog, and when i took her to the vet when i moved back a big bulldog, and when i took her to the vet when i moved back from i to the vet when i moved back from america. To the vet when i moved back from america. There to the vet when i moved back from america, there were to the vet when i moved back from america, there were a to the vet when i moved back from america, there were a couple to the vet when i moved back from america, there were a couple i to the vet when i moved back from | america, there were a couple i was to the vet when i moved back from. America, there were a couple i was a bit worried america, there were a couple i was a bit worried about, america, there were a couple i was a bit worried about, so america, there were a couple i was a bit worried about, so i america, there were a couple i was a bit worried about, so i took america, there were a couple i was a bit worried about, so i took to america, there were a couple i was a bit worried about, so i took to my. Bit worried about, so i took to my vet in bit worried about, so i took to my vet in cornwall, bit worried about, so i took to my vet in cornwall, they bit worried about, so i took to my vet in cornwall, they did bit worried about, so i took to my vet in cornwall, they did Biopsiesl Vet in cornwall, they did Biopsies On All Vet in cornwall, they did biopsies on all of vet in cornwall, they did biopsies on all of them. Vet in cornwall, they did biopsies on all of them. They vet in cornwall, they did biopsies on all of them. They took vet in cornwall, they did biopsies on all of them. They took a vet in cornwall, they did biopsies. On all of them. They took a random selection. On all of them. They took a random selection. I on all of them. They took a random selection, i believe on all of them. They took a random selection, i believe it on all of them. They took a random selection, i believe it was on all of them. They took a random selection, i believe it was six, on all of them. They took a random selection, i believe it was six, to i selection, i believe it was six, to do aspirations, selection, i believe it was six, to do aspirations, and selection, i believe it was six, to do aspirations, and they selection, i believe it was six, to do aspirations, and they all selection, i believe it was six, to| do aspirations, and they all came back do aspirations, and they all came back different, do aspirations, and they all came back different, according do aspirations, and they all came back different, according to do aspirations, and they all came back different, according to the l back different, according to the vet, back different, according to the vet. Benign, back different, according to the vet, benign, but back different, according to the vet, benign, but they back different, according to the vet, benign, but they were back different, according to the vet, benign, but they were all. Vet, benign, but they were all different vet, benign, but they were all different types vet, benign, but they were all different types of vet, benign, but they were all different types of lamps, vet, benign, but they were all different types of lamps, so. Vet, benign, but they were all different types of lamps, so ii vet, benign, but they were all different types of lamps, so i asked him what different types of lamps, so i asked him what we different types of lamps, so i asked him what we should different types of lamps, so i asked him what we should do, different types of lamps, so i asked him what we should do, and different types of lamps, so i asked him what we should do, and they. Different types of lamps, so i asked. Him what we should do, and they said it is benign, him what we should do, and they said it is benign, dont him what we should do, and they said it is benign, dont worry him what we should do, and they said it is benign, dont worry about him what we should do, and they said it is benign, dont worry about it. It is benign, dont worry about it. A coupie it is benign, dont worry about it. A coupie of it is benign, dont worry about it. A couple of weeks it is benign, dont worry about it. A couple of weeks later, it is benign, dont worry about it. A couple of weeks later, one it is benign, dont worry about it. I a couple of weeks later, one looked a bit a couple of weeks later, one looked a hit angry, a couple of weeks later, one looked a hit angry, and a couple of weeks later, one looked a hit angry, and so a couple of weeks later, one looked a bit angry, and so i a couple of weeks later, one looked a bit angry, and so i took a couple of weeks later, one looked a bit angry, and so i took it a couple of weeks later, one looked a bit angry, and so i took it back, i a bit angry, and so i took it back, and i a bit angry, and so i took it back, and i said. A bit angry, and so i took it back, and i said. Are a bit angry, and so i took it back, and i said, are you a bit angry, and so i took it back, and i said, are you sure a bit angry, and so i took it back, and i said, are you sure this a bit angry, and so i took it back, and i said, are you sure this is. And i said, are you sure this is benign, and i said, are you sure this is benign, it and i said, are you sure this is benign, it is and i said, are you sure this is benign, it is not and i said, are you sure this is benign, it is not a and i said, are you sure this is benign, it is not a cyst and i said, are you sure this is benign, it is not a cyst it and i said, are you sure this is benign, it is not a cyst it is and i said, are you sure this is benign, it is not a cyst it is a i benign, it is not a cyst it is a hard benign, it is not a cyst it is a hard lump . Benign, it is not a cyst it is a hard lump . And benign, it is not a cyst it is a hard lump . And the benign, it is not a cyst it is a hard lump . And the vet benign, it is not a cyst it is al hard lump . And the vet said, benign, it is not a cyst it is a hard lump . And the vet said, you know, hard lump . And the vet said, you know. It hard lump . And the vet said, you know. It is hard lump . And the vet said, you know. It is an hard lump . And the vet said, you know, it is an old hard lump . And the vet said, you know, it is an old dog, hard lump . And the vet said, you know, it is an old dog, i hard lump . And the vet said, you know, it is an old dog, i would i hard lump . And the vet said, youl know, it is an old dog, i would just have know, it is an old dog, i would just have it know, it is an old dog, i would just have it put know, it is an old dog, i would just have it put down. Know, it is an old dog, i would just have it put down. I know, it is an old dog, i would just have it put down. I looked know, it is an old dog, i would just have it put down. I looked at know, it is an old dog, i would just have it put down. I looked at him i have it put down. I looked at him and was have it put down. I looked at him and was like. Have it put down. I looked at him and was like, really . Have it put down. I looked at him and was like, really . I have it put down. I looked at him and was like, really . I should have it put down. I looked at him. And was like, really . I should point out, i and was like, really . I should point out, i do and was like, really . I should point out, i do have and was like, really . I should point out, i do have insurance. And was like, really . I should point out, i do have insurance. Ill out, i do have insurance. Ill tell you out, i do have insurance. Tell you what, we have a ten out, i do have insurance. tell you what, we have a ten second comment, sometimes if you cant afford it, that isjust comment, sometimes if you cant afford it, that is just something that you have to consider . Heartbreakingly, it is unfortunately, it is never anything any of us want to consider, but it is something that has to be considered, sometimes for the benefit of the animal, sometimes because of circumstances. It is heartbreaking to do it. I would rather do that than an animal suffers or a person is putting themselves in absolutely backbreaking debts to pay for something that we know doesnt necessarily make a difference. Thank ou live from jerusalem, this is bbc news. The bbc sees evidence that staff at nasser hospital in gaza were mistreated by israeli forces, we will bring you a special report. A ship loaded with 200 tonnes of humanitarian aid has left cypruss larnaca port for gaza. Also on the programme. The Prime Minister of haiti, ariel henry, resigns, as Gang Violence plunges the country into chaos. One of the conservative partys biggest donors has been accused of making racist remarks about the mp, diane abbott. Hello im anna foster injerusalem. I want to go straight to these live pictures of the scene in the