Now on bbc news its inside out. This week, its a game of phones. You talk to them and youre on the verge of tears because of the pressure. Ive been very stressed. Worry about putting food on the table. Were on the trail of a gosport Telecoms Company owing thousands. Do you think ever you missold . No. What it implies and what it says on the paperwork are two different things. How you read that and how you say it can be different things. Also, will the nfl take a punt on a teenager from the south . You need kids who are driven, kids who are willing to commit. This literally means everything to me. And the garden designer chasing chelsea gold. Im up for the challenge. Hello. Welcome to inside out. First, if you run a small business, youll know how important it is to keep in touch with those customers. But running mobile phones is a costly expense. So if a Company Calls you and tells you they can give you a better deal, happy days. Its not right. Ive been missold a contract. I was really angry. Really, really angry and ijust think its disgusting. Really disgusting. Future comms were until recently based here, at these now empty offices on the hampshire coast. It was run by friends joe stickler and Lewis Tribble. Future comms cold called Small Companies and sole traders with the aim of selling a 36 month business contract on the 02 network. In four years, future comms grew their client base to almost 8,000 customers. Now theres just empty office space. Nina from basingtoke is a former future comms customer. Jeds Property Solutions is a small family run Property Maintenance business, and we have three employees. At first, nina didnt have any problems with future comms. Then, six months into her contract, she was offered an upgrade. This upgrade included new handsets. They gave us two sim cards, actually, that were promotional. So in total then how much were you expecting to pay per month . So at that point i was under the impression it would be £200 per month plus vat, with a £35 rebate once a month from future comms. That monthly £35 from future comms would bring her bill down to £165. Lets pause nina there for a second to explain how the future comms rebates worked. To do that, you have to start at the top with 02. 02 have approved partners who sell business tariffs on their network. One of those partners is called chess. Chess outsourced the sales to, amongst others, gosport based future comms. So when you sign up with future comms, you pay the network the full tariff. Then you get a rebate directly from future comms. Got it . 0k. Instead of £165, ninas bill was more than £900. Some of this turned out to be a roaming charge while she was on holiday. But nina also discovered she was paying a lot more than was agreed. I was distraught. Cash flow was a huge issue for us at that point. 02 would say it was future comms problem because that was who our contract was with, so it was. And it was just before christmas, so i was broken. Nina demanded the original sales call between her husband and future comms. So lets listen to some of the recording of the conversation. You also get two spare sims to give to a Family Member or friend. Farfrom being included in the £165, nina is paying £120 a month extra for the two spare sims. And with future comms going bust, shes not getting any monthly rebates either, meaning this contract could cost her £16,000 over three years. Her old contract would have cost £1,600. Like i said to Lewis Tribble many, many times, future commns were almost responsible for our business going under on many an occasion. You talk to them and youre on the verge of tears because of the pressure and you know you dont know where to turn. Im on my way to billericay in essex to meet a tyre fitter who says, like nina, she too is paying more than she signed up for. Im probably one of the only tyre fitters in essex of the female variety. I meet lots of different characters and all sorts of different people and they love me. Always tell me im honest. How did you first get involved with future comms . They phoned me up and said we would like to give you a handset and i said no, thank you. It would be too expensive. So ive gone for a sim only deal. We discussed what the tariff would be, which was going to be around £30 a month. Im paying over £90 a month. Why on earth would you agree to a deal which is three times as expensive as your old one . Well, i didnt, iwouldnt. I would never have took it on. I said no to the handset. And like nina, she too was given an extra promotional sim card. He said, you can have that. Were doing a january special. Just put it in a drawer. Ive never took it out the envelope. Aisha also requested the audio of her calls. Ive actually given you a spare sim card. It also comes with 25 gigabytes of internet data. If you dont want to use it, you canjust pop it away in a drawer and you dont have to use it at all. It turns out aisha is paying £36 a month for an extra sim card she believed was free. What do you think of the way theyve behaved . Im not impressed. I wouldnt do that to my customers. Ive been very stressed, definitely. Worried about putting food on the table. Aisha and nina are not alone. Weve been in contact with more than three dozen future comms customers. They told us they feel they were missold their contracts during their sales calls. 0fcom banned 36 month contracts for consumers back in 2011. However they are still legal for business customers but theres no cooling off period. 02 diligently manages all of its business partnerships. We are aware of issues with future comms and we are working closely with our partners to ensure they address and resolve the issues these customers are facing as a matter of urgency. As for chess, the new owners of the future comms client list, we asked them if they would be honouring the rebates that future comms promised. They told us the same thing as 02. We got our distribution license through them originally. The two men behind future comms, Lewis Tribble and joe stickler, came to our offices for an interview. They said that some rebates werent paid because of customer error, but accepted theyd made mistakes. There are some customers who havent had a discount because you didnt pay. Absolutely. Some customers that weve just completely missed off. Yeah, but it sounds a bit careless. It was careless. When we first started out, we were 22 years old. We dont have degrees in university. We dont, we didnt even go to college. It was very careless and that there is elements that future comms could have done much much better. Do you think as a company you behaved properly . Ido, yeah. Personally i think as a business and as individuals now we conducted ourself correctly every day. Do you think all of your customers were made aware of exactly what they were getting into . Absolutely. So every single customer, i mean every single customer would have had to sign a contract and a purchase order to be connected. Ive listened to the recordings. Yes. Especially with sim cards which seem to crop up. Yeah. Promotional offers, these are your words. Well they are said promotional offers. We have examples where its said that the sim cards are included in that. Absolutely. Monthly price that theyre being given. And then they find theyre an additional cost. Somethings gone wrong, hasnt it . Absolutely. So in some cases, customers would have read that and misread that. No, its what theyre told. Sure, on a verification call, it says that it would be a promotional offer so we would add an additional line in for the customer. Why would anyone who understands the terms and conditions put a sim card that is costing them hundreds of pounds in a drawer and be told that you can just put in a drawer. That implies its free. What it implies and what it says are two different things. Do you feel guilty about anything . Guilty, no. Upset that individuals feel this way, of course i do. Im a human being at the end of the day. Do you think ever youve missold . No. Never. Do you think future comms are aware of what theyre doing to Small Businesses . All day long. They know. They absolutely know what theyre doing. Now, if all of that sounds far too familiar and youve next, the weekend saw the start of the brand new american football season. But what do you do if youre a youngster from the south who dreams of playing in the nfl . Well, weve been following one hopeful from reading looking for his big break. This is one of the biggest days of our lives. Ill give it all ive got. This is a one time, lifetime opportunity. Before this, i had no goals in life. Nothing. At the new spurs stadium in london, this is our chance to become professional american football players. I think its a massive, massive experience. Im paul. Im 17 and im from reading. We come here notjust to learn but to show our skills. This literally means everything to me. Here we go for the touchdown you mustve heard of the super bowl. The american nfl is watched by millions around the world. Now, its launching the first ever uk nfl academy where 16 to 18 year olds can learn the game. The ultimate goal get to uni in the states and get drafted to the nfl. Lets go now more than 1,000 athletes applied but there were only 80 places at the academy up for grabs. Thats head coach tony allen, the main man to impress today at the final trials. Once they get into the academy and youre lifting weights in the gym four days a week, youre learning football in class four days a week, youre on the field three days a week and then youve got to do your academics aint much time to do everything else. You need kids who are driven, kids who are willing to commit. At home ive been putting in the hours with the help of my big brother. My position is running back. I need to be fast and agile to carry the ball down the field. These things that we do here will help in the game as well. Yeah there was such a side to side shuffle did. Hes my little coach basically because you never. No. He helped me a lot. And you know especially if it was my mum coming out here then you know i really wont listen, but my brother. Luke is studying economics at bristol uni but he still finds time to knacker me out. Ive got to do my bit to help him achieve these goals and passions he has, for american football, getting into the nfl. Getting into the academy would be a huge deal. Im really lucky to have my family behind me. Thats only when im ill, come on this is my mum, nana. Shes amazing. As well as working full time, she takes me to training, cooks my meals and keeps me in line. How would you feel about having to leave home and go and live somewhere else . Ive been waiting for this from day one. I want to go now, please you dont mean that, do you . Yes, i do, i do. If you didnt get in. Have you thought about what youre going to do . I would be a little upset but i can keep trying. I can come back next year. I could go back to college as well or i can do an apprenticeship. But im trying not to think like that. For now, im just concentrating on my football. On three one, two, three this is my team, the Thames Valley tigers under 19s. We train here in swindon at the leisure centre. Coach is the awesome adrian meas. The confidence it gives them is quite noticeable. We have players of all shapes and sizes. Theres a job for everybody. Coachs son and my mate lewis is a linebacker in our defense. Hes also made it to the final trial day for the academy. You look really nice. So why do you want to be part of the nfl academy . Its just an amazing experience. It would be the best of the best coaching in the uk. You get to play with some of the best in the uk as well. Ready, go hesjust way quicker. Put together, were unstoppable. Yeah, junior team being a Thames Valley tiger has fuelled my love of football, but the field here at swindon feels like a different world to the turf at white hart lane. At the trials, were being put through four drills the a0 yard dash, broad jump, verticaljump and the shuttle run. Were judged by the coaches and some true superstars like 0si umenyiora, two time super bowl winner with the giants. Thatsjuju smith schuster, wide receiver for the pittsburgh steelers. Oh and this guy, jason bell, pundit on the bbc nfl show. Come on, look at me. Of course im excited. Im excited, im around all this youth, all this speed, athleticism. I feel like im them and i want to get involved just like them. One guy whos a real motivation for us is Carolina Panthers defensive end efe 0bada. Born in nigeria, he was brought to england illegally when he was ten years old. This is where it started for me. Before the nfl, i was an illegal immigrant. I couldnt travel, couldnt work, couldnt provide. Iwas, you know, getting caught up in the wrong crowd. Now i can travel the world, i can provide for my family, im around great role models and im also fortunate enough to be in that position of being a role model. Efe is the product, he is the final product. You know, when youre a kid and you are able to see someone from your community that made it, it gives you all the inspiration you need. This is you. Efe is a true inspiration. But what hes done is super rare. Only 3 of players in last seasons nfl were born overseas. But the academy could help open doors. Theres 84 universities here in the uk starting to give out scholarships for american football. So if you could get a scholarship coming from here, forget the us. I mean, thats where they want to go, but if you didnt, a chance of getting a scholarship here in the uk. With just a day to show what we can do, the pressure is on. I want to make my family proud. I really hope paul goes the distance and he achieves what he wants, but even if he doesnt, at least hes given his best shot. But everyones giving it their all. The competition is fierce. Give it 100 and see what happens. Ill give it 100 as always. My grandad and my dad used to play. Basically its been a generational dream. It would mean a lot to me. Especially doing it for my mum as well. Its good to see just how much effort youve put in, and no matter what happens, even if you dont get in, youve done really well and thats what youve got to bear in mind. And im proud of you for that. Eat your vegetables. Why did you have to say that . It was going so well two weeks later, i got the call. I didnt get in. Im not going to lie, i cried. But ill be back next year to try again. Until then, ill keep training and eating my veg. Unlucky, paul. Better luck next year. Keep on going. We know you can do it. Now, finally, as we enter the autumn, summer begins to feel like a distant memory. But for one young garden designer, its a summer shell never forget. Rebecca parker explains why. The chelsea flower show, the world renowned garden spectacular. It draws celebrities, royalty and common as muck gardeners like me. For designers, its all about getting their hands on one of these. A gold medal. Its the gardeners equivalent of an olympic medal, with a little less lycra. Hillier nursery and Garden Centre based in romsey are perennial winners at chelsea. Theyve won 73 consecutive gold medals working with some of the most decorated and established designers, but this year theyre taking a risk. So this is how the site is going to be . This is it to scale. Up and coming designer lilly gomm has never competed at chelsea before, but hillier had given her the task of delivering their 74th gold. Is it hard not to let the worry about whether or not you get a gold medal affect you . There is pressure. Im not going to deny that. I think pressure can push you forward sometimes and im up for the challenge, but im not going to deny im quite nervous about it at the same time. So lets have a look at the design then . Oh, wow, thats beautiful. You know, the first thing i think when i look at that is its really kind of soft, feminine planting. Was that one of your aims behind that . It was, actually. I wanted to be quite different from last year. This is using a different colour palette of plants and going quite heavy on the pinks. Its build week. 25 lorry loads of flowers, shrubs and trees are being shipped up to london. Some of those are being kept in suspended animation in a refrigerated barn especially for the show. 0n site, construction is under way. I have to use these in areas where it wouldnt necessarily flower. It will look completely different in a few hours, which is quite unbelievable if you see it now. Ive been dreaming about trees. People have been chopping them down in my dreams. Ijust get haunted by the worst that could happen. Lillys specially commissioned water feature is being installed. Its the central focus of the design. Weve seen it working offsite, but today its being turned on here for the first time. Fingers crossed that goes smoothly. When its all running, well see if the light has any effect. Back at hillier hq, im meeting head honcho George Hilliers. This is where you get that real fireworks. You get the mix of the herbaceous. George has been working for the Family Company for 20 years and he has a proud legacy to maintain. Were in the guinness book of records for 73 consecutive gold medals, so were hoping to make it 74. But with that, of course, comes a bit of pressure. I know its a whole team effort that goes into this but you are taking a bit of a gamble with a relatively new designer. Certainly someone who hasnt designed at chelsea before. Yeah, when were looking for a garden designer, we judge them not on age, their gender or anything. We purely judge them on their ability and lilly has ability in abundance. So how are you going to feel early on that Tuesday Morning when you walk into the floral pavilion and you see what colour medal youve got . Well, id be lying if i said i wasnt going to be nervous just before, because obviously we will be. Weve got the same goals, wed love to make it 74. At the showground, the whole team are digging deep. Its going in. Not that one its incredibly unstable. It is, yeah. It might just need fluffing out of the side. At chelsea, every millimetre counts. The waters on and the features running, but it still needs a little bit of perfecting. 0k. Whereabouts, here . Who would have thought that putting together an exhibition for a flower show would be this nerve racking . Everyone wants to get that gold, they want it to look the absolute best it possibly can. Got any crops . Think were winning . Ive got no idea the final plants go in and finishing touches are made. Tomorrow is judgment day. No more time to tinker. Its 6 15 on medals morning. Im a bundle of nerves. Ive no idea what colour metal theyve got. Were standing here in front of the hillier exhibit waiting for George Hillier to arrive. Lilly is so nervous shes not even here. Shes in a hotel room waiting to find out what the colour of the medal is going to be. Here we go. Morning. All right. How are you . All right. Spring in your step . Nervous, butterflies. Yes, i know. Should we get this out of the way . Lets get it done. Come on then, george. Lets go find out. Im glad im with you. Im glad im not on my own. My goodness itll be fine. Im sure itll be fine. Lets have a look. 0h well done. Team effort, im so pleased for everyone. And for lilly. Well done. I knew it. Just fantastic, there it is. Well done. So relieved. Im stunned, really stunned. The risk has paid off. Its hillers 74th and lillys first chelsea gold. Soak it up. Yeah. I love it. I think its my favourite ever. Yes. Just brilliant. Well done, lilly. I think hes going to stare at it for a bit. And congratulations to lilly there, a blossoming career awaits. Dont forget, if youve got a story and want to get in touch, hello there. Some more late summer warmth in this forecast but also a hint of some rain where its been so very dry over the last few weeks. Now, most will be dry until weekend, with High Pressure in control. Although, for wednesday there is a bit of rain to be had and that is across the far north of scotland here with this weather front moving in. But that is the exception. For many it will be dry because we have this big area of High Pressure sitting in right across over the british isles. And where weve had the clearer skies overnight, and particularly into parts of england and wales, wednesday starts on a chilly note. The coldest spots in the countryside in low single figures and there will be a few mist and fog patches around. But also a lot of sunshine across much of england and wales, cloudy skies in scotland, outbreaks of rain, including some heavier bursts in the north for a time. Parts of eastern and southern scotland brightening up during the day, more sunshine in Northern Ireland by the afternoon, some patchy cloud though, filtering furth south through england towards north wales and the midlands. South wales and southern england staying mostly sunny and this is where we will see the higher temperatures, around about 20 celsius. Now, as we go on through wednesday evening and night, a lot of clear weather around through Northern Ireland, much of england and wales into southern scotland, some patchy cloud, but also some patches of mist and fog developing as it turns quite chilly once again. The exception will be northern scotland, holding onto cloud, temperatures here in double figures, and still some light rain or drizzle to be had. But for most, thursday starts quite chilly, some Poor Visibility around in places, so bear that in mind. Fog may be slow to clear in some spots. Drier in northern scotland, turning a bit brighter here during the day, and elsewhere there will be good, sunny spells around, and any patchy cloud slow to clear. And those temperatures are just edging up a few degrees, thats a sign of things to come for friday into the start of the weekend. Why . High pressure is still with us, but its moving eastwards, having a flow of air, warm air, to come in from the sale. Thats going to lift temperatures more widely into the low, even for some spots into the mid 20s. Though, particularly by saturday, that will be on a freshening wind coming in from the south or south east. Now, there is a weather system coming our way over the weekend, it isnt here on friday, though. Again there will be some mist and fog patches around, slow to clear on friday, but for most places there be a lot of sunshine, turning breezy in the west and it will feel warm in that sunshine. Now, into the weekend, for many, we will start dry and sunny, here is a view for some places down the eastern side of the uk, 25 celsius in london. But as the weather system moves eastwards during sunday, more cloud around by then and a chance of seeing some rain out of that cloud, and temperatures come down a little. Welcome to bbc news. Im duncan golestani. Our top stories no clear winner in israels general election. Prime minister Benjamin Netanyahu says hell now hold talks on forming a coalition. In the next few days we will enter negotiations in order to build a strong zionist government and prevent an anti zionist dangerous government. The us considers its next move as Officials Say theres strong evidence to suggest iran was behind saturdays attack on saudi oilfacilities. After the collapse of afghan peace talks a top spokesman for the taliban tells the bbc its still