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Another job AI could take over and replace? THIS industry will be revolutionalised, believes TCS CEO K Krithivasan : comparemela.com
Another job AI could take over and replace? THIS industry will be revolutionalised, believes TCS CEO K Krithivasan
TCS' Krithivasan foresees that AI could reshape call centres by reducing incoming calls through proactive technology, adding that generative AI adoption by MNCs may revolutionise the industry. He did add that this is a long-term prospect.
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