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There was a time not so long ago when containing or cutting costs was a travel manager’s top priority. Those days were looking somewhat anachronistic even before Covid-19 devastated the travel industry. Nobody is denying the importance of cost containment, but it was already slipping down the pecking order, usurped by the likes of duty of care, wellbeing and sustainability.
Changing priorities
In an annual survey conducted by the Business Travel Show, getting to grips with airline pricing was found to be travel managers’ top priority in both 2014 and 2015. For three consecutive years, from 2016 to 2018, the number one concern was identified as cutting costs while maintain quality. That was knocked into second spot in 2019 by Brexit.