SALT LAKE CITY — Some members of the Utah-based credit union America First are upset with the company after they learned of its plans to automatically transition some checking accounts to a new premium paid option.
The rollout plan was intended to show members the benefits of the new premium option, which incurs a $6 monthly fee, according to a credit union spokesperson. But for Kyle Brokaw, a member of America First for more than 30 years, he said he felt deceived.
In an email sent by America First to Brokaw this week, he was notified his account would automatically be switched over to a premium option and would be charged a $6 monthly fee — something he didn't want to happen. Nowhere in the email did it clarify he had the choice to opt-out of the new program, a choice he only learned about after getting in contact with a customer service representative, he said.