Amazon, Walmart, and Target are all taking a new approach to returns by telling customers to keep what they bought, even after issuing refunds

Amazon, Walmart, and Target are all taking a new approach to returns by telling customers to keep what they bought, even after issuing refunds
insider@insider.com (Ben Gilbert)
© Walmart Media Relations
Walmart Media Relations
With more people than ever ordering online, major retailers are offering a new choice to customers for some returns: keeping the refunded merchandise.
For small items of relatively low value, it makes less logistical and financial sense for large retailers like Walmart, Amazon, and Target to process the physical return.
Representatives for Walmart and Target confirmed as much to the Wall Street Journal, and said the option was offered in limited circumstances where the items in an order were unlikely to be resold after return.

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