Kristen Helton, director of Amazon Care, said.
Amazon Care launched as a pilot program two years ago to provide convenient urgent care visits virtually for the company's employees in Washington state, with free telehealth consults and in-home visits for a fee from nurses for testing and vaccinations. The program has since expanded into more of a primary care service.
"We have developed the ability to treat chronic conditions … you can see the same provider, have a care team, so that that group of clinicians really gets to know you and I would say, we're also learning on the clinical side, we really need to give clinicians, the tools to provide excellent care," Helton said.