March 4, 2021
When the pandemic gripped New York City, it propelled an enormous surge in online shopping that has not waned, even in a metropolis where stores are rarely far away. People who regularly bought online are now buying more, while those who started ordering to avoid exposure to the virus have been won over by the advantages.
The abrupt shift in shopping patterns has made New York a high-stakes testing ground for urban deliveries, with its sheer density both a draw and a logistical nightmare.
It has also highlighted the need for an unglamorous yet critical piece of the e-commerce infrastructure: warehouse space to store and sort packages and satisfy customer expectations for faster and faster delivery.