By
Juha Saarinen
on Jun 18, 2021 8:59AM
Around 500 customers affected.
Akamai has apologised for the routing error within the company's Prolexic distributed denial-of-service mitigation platform that saw users in Australia and New Zealand unable to access bank accounts and other services over the internet yesterday.
The issue affected around 500 customers who are on the Prolexic Routed version 3.0 service, and started at 2.20pm AEST.
"A routing table value used by this particular service was inadvertently exceeded," Akamai wrote in its brief post-mortem of the outage.
"The effect was an unanticipated disruption of service."
Akamai added that the error was not caused by a cyber attack or system update.