Senior Editor (Hotels)
Medallia, Inc., the global leader in experience management, today announced that Aimbridge Hospitality has chosen the leading intelligent messaging platform, Medallia Zingle, to streamline and scale contactless communication and enhance the overall guest experience their properties provide.
Aimbridge, a leading, global third-party hotel management company, will leverage Medallia Zingle as its preferred solution for real-time, contactless guest communication across its properties in North America, enabling hotel operators to deliver high-touch, brand-differentiated service and experiences in real-time.
“Aimbridge leverages its industry expertise and innovation at scale, enabling our hotels to meet evolving guest expectations,” said Andrew Arthurs, chief information officer of Aimbridge Hospitality. “Our partnership with Medallia will help us deepen our customer-driven innovation in a way that meets the needs of today’s guests, with a solution at the forefront of contactless communication.”