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What exactly is AI? A common definition is it's the simulation of human intelligence in machines that are programmed to think as humans do and impersonate their actions. AI can refer to any system that exhibits traits associated with the human mind, such as the ability to learn and solve problems.
Technology products and services bolstered with AI capabilities can lead to significant benefits for organizations: increased efficiency, automation of manual processes, enhanced decision making, improved customer service and experience, and the ability to solve complex problems—to name a few.
However, IT and business leaders need to be adept at separating the hype from the reality. As research firm Gartner notes, many organizations struggle to put a realistic value on AI. Business leaders tend to overestimate the impact of the technology and underestimate its complexity, it says.