Ahem, You Don't Have a Clue, O Airline Lobbyist (Or Are You Just DoingYour Job?)

When a company claims that customers don't object to bad practices, are they clueless, or are they lying?Heather Cox Richardson reported in her newsletter this morning about a government crackdown on hidden charges such as airline baggage fees:An airline lobbyist testified at a federal hearing in March that changing the

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