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Audio version
Summary:
A discussion with Jeff Kaplan and Vinnie Mirchandani last week set me thinking about the history of SaaS and what it tells us about business in the new era of Everything-as-a-Service (XaaS)
(Screenshot from YouTube recording)
Software-as-a-Service (SaaS) — the use of software via the Internet, rather than locally on a standalone computer — has come to dominate computing over the past quarter-century, along with Infrastructure-as-a-Service (IaaS) and other siblings. That history holds lessons for the next 25 years, as the digitally connected business model its providers pioneered reaches out beyond computing to touch every industry. Products, services, experiences are all being swept up in the phenomenon of Everything-as-a-Service, or XaaS (pronounced 'x-aas'). Here's what this means.