Thanked: 999 Times
A bittersweet experience : Mahindra team steps up to solve recurring oil leak issue in my XUV5OO
Hello everyone, I would like to share an experience with my Mahindra XUV5OO that can be best described as ‘Kuch Khatti, kuch meethi’!
The story begins by around May 2020. I was stuck at my workplace at Wayanad during Covid lockdown. So when things started opening up, decided to visit home as early as possible. My home is at Ernakulam which is about 250 kms away from my workplace. I drove home one weekend, spent some time with family, and was planning to leave after a couple of days. On the day of return, as I was about to get into the car, saw a small pool of oil lying beneath the hood area. I was alarmed and checked the oil level which showed a small dip, although above minimum level (have a habit of checking oil level every now and then, thanks to my dad). There were no warnings on the instrument cluster. We contacted the Mahindra dealer, Eram Motors Thrissur, from whom we purchased the vehicle. They asked us to bring the vehicle over. The dealership is 60 kms away from my home, but because we had some good rapport with them, decided to take the vehicle there. The leak was inspected and the issue was said to be a turbo O-ring leakage. As the vehicle was under warranty, the necessary repair work was done and the vehicle was returned. I returned to my working place. The vehicle was working flawlessly. I did a couple more home-workplace trips in between.