8x8, Inc.: Platform Housing Group Elevates Employee and Customer Engagement With 8x8 XCaaS
One of the UK's Largest Housing Associations Extends 8x8 XCaaS Integrated Cloud Communications and Contact Centre Using Video Interaction to Deliver Real-time Property Repair
8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced that Platform Housing Group, one of the UK's largest housing associations, will extend their 8x8 Experience Communications as a Service (XCaaS) deployment by adding 8x8's Communications Platform as a Service (CPaaS) Video Interaction for improved employee and customer engagement.
Platform Housing, which brings together Waterloo Housing and Fortis Living, is one of the largest housing associations in the UK Midlands, with around 1,200 staff, over 120,000 customers and 45,000 homes. It implemented the 8x8 XCaaS integrated cloud contact centre and communications platform to digitally transform the organisation, ensure business resiliency, and enable its hybrid workforce to communicate, collaborate and engage from anywhere on any device.