7 ways to build employee engagement and capability in a CX transformation

Sumo Energy's customer service chief shares the journey the energy retailer has been on to go from insolvency to growth and how employee engagement has driven CX dividends

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Sydney , New South Wales , Australia , Peter Perla , Sumo Energy , Genesysg Summit , Customer Service , Contact Centre , Genesys , Customer Experience Management , Employee Engagement , Customer Technology , Energy Provider , Speech Analytics ,