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7 ways to build employee engagement and capability in a CX transformation : comparemela.com
7 ways to build employee engagement and capability in a CX transformation
Sumo Energy's customer service chief shares the journey the energy retailer has been on to go from insolvency to growth and how employee engagement has driven CX dividends
Related Keywords
Sydney ,
New South Wales ,
Australia ,
Peter Perla ,
Sumo Energy ,
Genesysg Summit ,
Customer Service ,
Contact Centre ,
Genesys ,
Customer Experience Management ,
Employee Engagement ,
Customer Technology ,
Energy Provider ,
Speech Analytics ,
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