At the start of 2020, global organisations had improvements in employee productivity and customer experience squarely in their sights. Viewing digital transformation as the key driver of competitiveness, B2B companies aimed to leverage advances in automation and artificial intelligence to reimagine organisational workflows.
Then COVID-19 arrived, forcing global organisations to rethink how and where business took place. The momentum for digital transformation accelerated. Now, as we shift into 2021, it’s clear remote work and virtual business transactions are here to stay. Here are seven major trends we expect to see for the workplace next year.
Say hello to complete digital workflow transformation: Before the pandemic, open floorplans, bean bag chairs, latte machines and electronic whiteboards were just a few of the tools organisations used to foster more agile and competitive ways of working and thinking. COVID-19 upended this approach with startling speed, as employees and customers pivoted to remote work. Digital