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LETTER â You could have done more for the residents of Southampton
ON TUESDAY May 4, many of us in Southampton woke up to discover that we had no water.
In a situation when there is an emergency interruption to the water supply, the supplier, in this case Southern Water, must take reasonable steps as soon as possible to let households know when it plans to restore the supply, a telephone number to get more information and where you can get an alternative water supply.
When the interruption to the water supply lasts longer than 12 hours, the water company should provide an alternative supply - for example, bottled water or tankers in the street. Compensation of £30 per household per day is also a possibility.