Submitted by Help Lightning
The events of 2020 proved just how adaptable service leaders need to be. And in some cases, the coronavirus response provided (what some would consider) a catalyst for digital transformation and adoption of digital tools. Hear how our panel of service leaders used remote expertise software to improve customer support during the pandemic.
Submitted by Aquant
It’s the warranty department’s time to shine, but first, it needs a data makeover. That’s where AI comes in.
Submitted by Appify
As organizations reevaluate and redefine their technology strategies, they are finding that their business processes have not necessarily been in sync with their technology choices.