'I just gave up:' MA virtual waiting room latest hurdle for vax sign-ups
Hadley Barndollar, USA TODAY NETWORK
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Keith and Jo LeBlanc were thrilled when they logged onto the state's COVID-19 vaccine appointment website Thursday morning and saw a three-minute wait time.
But the thrill was short-lived.
Jo got in and was able to enter her information, but when she clicked to book the appointment, she found herself bounced back to the digital waiting room, where her wait time jumped from 40 minutes to 656 minutes and everywhere in between.
"I did that for two hours," said Jo. Neither she nor her husband, both 67 and residents of Holden, were able to book appointments.