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Heidelberg PAT: focus is on improving customer performance
The new Performance Advisor Technology (PAT) option is part of Heidelberg Digital Assistant, and is available as a ‘freemium’ option to users.
Heidelberg’s Cloud includes data from more than 13,000 connected machines worldwide, encompassing “information relating to more than 60 million makeready processes”.
The manufacturer said the PAT module would help improve customers’ profitability by providing performance data with “easily digestible” charts and tables; along with practical advice on ways to operate efficiently.
It plans to add an anonymised benchmarking function in the future.
“The growing demand for performance consulting services under the subscription model, and also in general, is driving the automation of the actual consulting process using AI,” Heidelberg stated, describing the move as a “further logical step in the digitisation of relationships with customers” that would be