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What s Your Biz: Get to know Leonard and Newland
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How Historically Embodied is a Prophet? On Steve Daily s Ellen G White: A Psychobiography
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Ellen G. White: All or Nothing?
June 30, 2021
In this review of Steve Daily s new book about the Adventist prophet, Ellen G. White: A Psychobiography
, Jonathan Butler takes us through the history of his old friend s research and how this harsh critique evolved.
[This article appears in the latest issue of the Spectrum
Steve Daily and I met in the 1980s, about forty years before he wrote
Ellen G. White: A Psychobiography, at what was then Loma Linda University-La Sierra campus. He served there as a chaplain and I taught history. I first saw him pulling on his tennis shoes in the choking humidity of a locker room by the university pool. We had both been swimming laps. He was some ten years younger than I and looked another ten years younger than that. He brought up an article I had written in
Domino Digital Printing North America’s technical helpdesk team has implemented a Kaizen continuous improvement strategy to drive success for customers through increased problem resolution over the phone.
Kaizen is the Japanese word for ‘good change’ and describes the continuous improvement of all corporate functions at all levels of the hierarchy. Kaizen is a competitive strategy in which all employees work together to create a strong culture of constant improvement.
The Domino technical helpdesk team participated in Domino Academy training sessions that focused on customer empathy, complaint processing, effective conversations, Lean Six Sigma, and problem-solving change management.
By implementing this model, Domino hopes to achieve reduced escalations to the field service group, improved responsiveness to customers, and a standard process with clarity around communication and ownership. Together, this optimizes customer uptime and production efficiencies.
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