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CX and Marketing Newsbyte: Hootsuite Acquires Heyday, HubSpot Names New CEO and More CX News
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Hootsuite acquires conversational AI startup Heyday
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Hootsuite acquires customer messaging platform company Heyday
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Chatbot startup Heyday raises $5 1M
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Chatbot startup Heyday raises $5.1M
Montreal-based Heyday announced today that it has raised $6.5 million Canadian ($5.1 million in US dollars) in additional seed funding.
Co-founder and CEO Steve Desjarlais told me that the startup’s goal is to allow retailers to bring more automation and more personalization to their online customer interactions, while co-founder and CMO Etienne Merineau described it as an “all-in-one unified customer messaging platform.”
So whether a customer is sending a message from Facebook Messenger, WhatsApp, Google’s Business Messages or just via email, Heyday brings all that communication together in one dashboard. It then uses artificial intelligence to determine whether the message is a customer service or sales-related interaction, and it automates basic responses when possible.