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AT&T maintenance affects 911 calls for Sedgwick, Shawnee counties

Posted By: George Lawson July 25, 2021 @ 5:57 pm Local News, News Sedgwick County Emergency Communications officials said maintenance work by AT&T on a statewide system affected incoming calls to 911 in Sedgwick and Shawnee counties Saturday night. The two counties were originally told that their operations would not be affected due to redundant circuits serving both 911 centers.   Emergency Communications personnel conducted a test and found that people were getting recordings when they called 911 and they were not getting through. Staff logged into a back-up system and they were able to take inbound calls.  It’s not known how long the problem was going on.

Maintenance work affects 911 service in two Kansas counties

Maintenance work affects 911 service in two Kansas counties July 25, 2021 GMT WICHITA, Kan. (AP) Maintenance work affected 911 emergency call service in two Kansas counties over the weekend. Sedgwick County officials said Sunday that callers to 911 in the Wichita area heard a recording instead of reaching a live dispatcher overnight Saturday, but it wasn’t immediately clear how many calls were affected. Officials said Shawnee County’s 911 call center in Topeka was also affected by the outage. Sedgwick County said the outage was caused by work AT&T was doing on its phone system that wasn’t supposed to cause problems for the emergency call centers, according to The Wichita Eagle.

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