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AFCA appoints six new ombudsmen
The Australian Financial Complaints Authority (AFCA) has recruited three new Ombudsmen from the banking and insurance sectors, and promoted three others internally, as it starts another busy year of complaints handling.
Louise McAuliffe will join from ANZ and James Taylor from Westpac as Ombudsmen in the Banking and Finance team at AFCA. David Short will join as an Ombudsman in its Insurance team, coming from business insurance service provider BizCover.
McAuliffe is currently Head of Legal, Dispute Resolution Group, for ANZ, Taylor is Practice Leader, Business Lending Legal, at Westpac, and Short is Head of Legal, Risk and Compliance at BizCover.
Despite the FASEA code of ethics having come into force over a year ago, no client complaints relating solely to code breaches have yet been successful, the financial services ombudsman has said.