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The recent market trends report issued by the Malta Communications Authority highlights Melita’s ability in attracting new customers. This positive trend appears in the internet and TV segments where the company has traditionally had the largest market share, as well as in the mobile postpaid market, where it is the second largest provider. In this latter segment, Melita took 43 per cent of new contracts in the first quarter of 2021. At the same, the latest customer satisfaction research carried out independently for Melita has shown that, compared to other telecom operators in Malta, Melita has the happiest customers. Data includes a Customer Satisfaction Score of 8.9/10 and is backed up by a high tNPS (Transactional Net Promoter Score) of +61. These scores are generated through feedback from customers following an interaction with the company, placing Melita among the top operators in Europe in terms of customer satisfaction.

Harald roeschMelita ltdMalta communications authorityCustomer satisfaction scoreTransactional net promoter scoreஹரால்ட் ரோஷ்மெலிடா லிமிடெட்மால்டா தகவல்தொடர்புகள் அதிகாரம்வாடிக்கையாளர் திருப்தி மதிப்பெண்