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• Vasilescu, BNR: When some banks have to implement some European directives, they blame the NBR
• Bankers behavior on customers needs to be cordial and respectful in any circumstances , says Adrian Vasilescu
For a long time, when some banks have to implement certain European directives, they blame the NBR in order to justify themselves, said Adrian Vasilescu, strategy consultant at the National Bank of Romania. He points out that credit institutions ask customers to answer various questions, annoy them and tell them that this is what the National Bank asked them: It is already a reflex for many banks.
First Deputy Governor Florin Georgescu sent a circular to credit institutions, warning them to take care of customers and consider them partners, not to behave with them as they would with financial terrorists.