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Soaring Temperatures, Dearth of Skilled Workers Forge Perfect Storm for HVAC Vendors
July 6, 2021
Oregon’s HVAC industry struggled to keep up in record-breaking heat
Phones rang off the hook at Southern Oregon Heat and Air Conditioning in Medford during the final weekend in June as meteorological records melted across the state of Oregon.
The company’s small crew worked around the clock to satisfy demand. Over the course of the weekend the company added 50 clients, but received 500 calls a day, turning many potential customers away.
“We had people calling in saying how miserable and how hot they were and I had to say, ‘Look, I feel horrible but our crew is working a 12-hour shift seven days a week,’” says Jesse Phillips, a scheduler at the heating and air conditioning company. “We could only do so much.”