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Water Bill Assistance Programs Leave Out Deserving Customers
Analysis of customer assistance programs at the nation’s largest water utility companies finds that many in-need customers are excluded.
A report released today by the Environmental Policy Innovation Center (EPIC) finds that customer assistance programs offered by large water utilities to help low-income customers pay their water bills are poorly designed and leave out deserving customers.
The report, H2Affordability: How Water Bill Assistance Programs Miss the Mark, evaluated assistance programs offered by 20 of the largest water utilities and found that a fifth did not offer any type of assistance program and those that did offer assistance, failed to meet the needs of their community.